CHITRA SRINIVASAN
Hillsborough,NJ
Summary
UX Lead | Project Manager Solution-driven UX Lead/Project manager with over 10 years of proven track record of driving product strategy in alignment with user needs and business goals, leading the development of experience-led visions for Enterprise, B2B, and SaaS applications. Adept at synergizing with cross-functional teams, including product, engineering, and business leaders to plan roadmaps, gather requirements, and structure work with outstanding innovative ideas. Serves as an agent of change through researches and providing solutions to senior managers to mitigate blockers to improve success rate. Proficient in driving the socialization of cross-product "blueprints" across internal teams and user groups, gathering feedback and insights to refine strategies. Outstanding leader with the ability to manage team and utilize interpersonal skills to collaborate with stakeholders and end-users. Committed to professionalism, highly organized, able to see the big picture while paying attention to small details, and strong business analysis and process improvement experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
User Experience Lead
Boeing Global Services
03.2022 - Current
- Spearheads the formulation of an end-to-end product strategy for aviation eCommerce, elevating commercial and distribution buying channels, enhancing brand presence, and boosting sales.
User Experience Manager
AXTRIA
02.2020 - 03.2022
- Improved user experience by coordinating the end-to-end product strategy and setting UX vision for large scale pharma industry software applications related to pharma salesforce, cloud data services, and complex data management services.
Senior UX Designer, COE Lead
United Health Group/Optum
04.2014 - 12.2019
- Played a crucial role in customizing, supporting, and administering the HP PPM application which was instrumental in driving company’s processes.
Lead UX Designer
JPMORGAN Chase
06.2015 - 12.2016
- Orchestrated UX design initiatives for financial applications, ensuring optimal user experiences for systems such as Intraday Liquidity and Payment Investigation, fostering operational efficiency and user satisfaction.
Education
Master of Arts -
University of Calcutta, India
01.1995
Skills
- MS Word
- Excel
- PowerPoint
- Sketch
- Figma
- Invision
- Zeplin
- Adobe CS
- MIRO
- JIRA
- Confluence
- MS Teams
- Balsamiq
- Axure
Certification
- Google Certification, 2024
- Persuasive Design – HFI, 2024
- Certified Usability Analyst, 2010
Area Of Expertise
- Persona Creation
- Project Management
- Journey Mapping
- Interaction Design
- Data Visualization
- UI/UX
- Data Analysis
- Generative & Evaluation UX Research
- Accessibility Audit & Recommendation
- Competitive Analysis
- Design Systems
- Waterfall
- SAFe Agile
- Lean UX
- Sprint Planning
- Innovation
- Research
- Prototyping
- Teamwork
- Interpersonal Skills
- Excellent Communications Skills
- Training and Development
Timeline
User Experience Lead
Boeing Global Services
03.2022 - Current
User Experience Manager
AXTRIA
02.2020 - 03.2022
Lead UX Designer
JPMORGAN Chase
06.2015 - 12.2016
Senior UX Designer, COE Lead
United Health Group/Optum
04.2014 - 12.2019
Master of Arts -
University of Calcutta, India
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