Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Chitranie Sawh

Chitranie Sawh

259 Block 12 Non Pariel

Summary

Accomplished Customer Service Representative with a proven track record at Teleperformance Guyana, enhancing customer loyalty through exceptional service and empathy. Skilled in data entry and active listening, adept at resolving complex issues, contributing to significant sales growth. Demonstrates unparalleled problem resolution abilities and computer proficiency, ensuring high customer satisfaction and retention.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Telesales Representative

U-Mobile Cellular Inc
07.2025 - Current
  • Opened new accounts and documented personal, demographic, and payment information in system.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Escalated concerns or advanced problem calls to management staff.
  • Recorded contact information of customers and potential customers in internal database.

Customer Service Representative

U-Mobile Cellular Inc
04.2022 - 06.2025
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Customer Service Representative

Itel Guyana
12.2021 - 06.2022
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Data Entry Clerk

Cyril Potter College of Education
03.2021 - 09.2021
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Sorted documents and maintained organized filing process.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.

Customer Service Representative

Teleperformance Guyana
10.2018 - 03.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Helena Primary

High School Diploma -

Bygeval Secondary
09.2018

Skills

  • Building rapport
  • New teller training
  • Objection handling
  • Performance tracking
  • Goal oriented
  • Inbound and outbound calls
  • Follow-up calls

Certification

Awards: Gained Computer Courses Certificates from 4B’s Computer Classes Certificates gained: Gained General Life Insurance Certificate from the Insurance Association of Guyana

Timeline

Telesales Representative

U-Mobile Cellular Inc
07.2025 - Current

Customer Service Representative

U-Mobile Cellular Inc
04.2022 - 06.2025

Customer Service Representative

Itel Guyana
12.2021 - 06.2022

Data Entry Clerk

Cyril Potter College of Education
03.2021 - 09.2021

Customer Service Representative

Teleperformance Guyana
10.2018 - 03.2021

High School Diploma -

Bygeval Secondary

Helena Primary

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