Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chiu Ma

Summary

Substitute Teacher educator enthusiastic to bring expertise to a full time teaching profession. Skilled at classroom management and student completion of tasks and lessons. Communicates effectively with staff and students. Dedicated to creating positive and engaging classroom environments. Committed to student discipline and respect. Experienced with all grade levels and most schools in Union County.

Overview

7
7
years of professional experience

Work History

Substitute Teacher

ESS
08.2024 - Current
  • Followed classroom plans left by class teacher to ensure students are up to date on lessons and assignments.
  • Ensured the classrooms were managed properly, maintained discipline, and on task.
  • Developed strong rapport with students and maintained a climate that encouraged student engagement and learning.
  • Utilized differentiated instruction methods to ensure all students understood lessons.
  • Ensured positive classroom environment, based on promoting respect and calm climate.

Service Advisor

Monroe Nissan
07.2022 - 01.2024
  • Effectively managed simple to complex Repair Orders for customer pay, extended warranty companies, and manufacture warranty services and repairs
  • Ensured that Accounts Receivable were up-to-date for extended warranty companies claims
  • Ensured that manufacture warranties were valid and processed correctly for the Warranty Clerk
  • Coordinated with Technicians and customers to ensure repairs are completed in a timely manner
  • Communicated with customers to educate them on any services or repairs needed for their vehicle along with resolving their concerns, disputes and grievances
  • Managed Technician billable hours
  • Trained in the usage of Reynolds and Reynolds Software along with training new Service Advisors with Reynolds and Reynolds software
  • Worked closely with dealership Controller to resolve outstanding service issues

Service Advisor

Kia of Concord
12.2021 - 06.2022
  • Coordinated services with Technicians to complete repairs in timely manner
  • Ensured the process paperwork was properly completed for the extended manufacture warranty for engine replacement for the majority of Kia models from 2011-2018; included finding available car loaners when there was a shortage, writing reports on Microsoft Word for extended wait time for engine replacement, and communicating with customers to ensure satisfaction over the long wait period for completion of repairs
  • Ensured that manufacture warranty claims are valid and processed correctly for the Warranty Clerk

Service Advisor

McConnell Honda
08.2018 - 09.2020
  • Filled in for the Business Development Center, when needed
  • Supported and filled in as the Service Advisor at McConnell Acura as needed
  • Managed simple to complex Repair Orders for customer pay, extended warranty companies, and warranty repairs
  • Coordinated services with Technicians to complete repairs in a timely manner
  • Managed scheduling hours for the shop with Microsoft Excel
  • Coordinated with shop team leaders on all repairs and dispatched Repair Orders to Technicians
  • Worked closely with dealership Controller to resolve outstanding service issues

Education

Bachelor of Arts - History

California State University Long Beach
Long Beach, Ca

Skills

  • Ensure effective classroom management
  • Maintain engagement with students
  • Ensure the completion of tasks and lessons
  • Create environment that promotes student learning and lesson engagement
  • Create and maintain positive environment
  • Adapt to any environment
  • Build relationship with staff and students
  • Solve behavioral problems
  • Instill respect and discipline at all times
  • Experience with K-12
  • Experience with EC classes
  • Experience with one on one

Timeline

Substitute Teacher

ESS
08.2024 - Current

Service Advisor

Monroe Nissan
07.2022 - 01.2024

Service Advisor

Kia of Concord
12.2021 - 06.2022

Service Advisor

McConnell Honda
08.2018 - 09.2020

Bachelor of Arts - History

California State University Long Beach

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Chiu Ma