Chivae Bathelt
Sandy,UT
Summary
Dedicated medical professional with 20 years of experience delivering prompt and detailed care for domestic animals with varying needs and urgency. Creative problem solver, providing expert patient triage and systematic care. Empathetic professional, relating to pet owners and listening closely to concerns to determine best care protocol for individual health.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Veterinary Doctor Assistant
MedVet Emergency and Specialty Hospital
02.2021 - Current
- Practiced veterinary medicine with emphasis on preventive care, chronic disease management and emergency medicine in small animals.
- Performed both scheduled and emergent surgeries on small animals and exotic species.
- Gathered pet health histories and symptoms to identify root cause of medical issues.
- Worked with local animal rescue organizations, wildlife officers, and county shelter to provide veterinary services to animals on pro bono basis.
- Communicated with pet owners regarding pet diagnosis, prognosis, and treatment.
- Teamed with other veterinarians in large mixed practice to deliver care services.
- Managed medication administration, dispensed prescriptions, and replenished inventory, carefully accounting for controlled substances.
- Maintained detailed diagnosis and treatment records for future reference.
- Helped improve animal wellbeing by advising owners on better care strategies and treatment options.
- Quarantined infected animals for specialized treatment to curtail disease spread.
- Organized and detail-oriented with a strong work ethic.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Greeted guests in with friendliness and professionalism.
- Completed daily logs for management review.
- Increased customer service success rates by quickly resolving issues.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
Patient Care Coordinator
Rocky Mountain Homecare
09.2003 - 07.2021
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Delivered support to medical staff in completion of patient paperwork.
- Verified patient insurance eligibility and entered patient information into system.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Organized patient records and database to facilitate information storage and retrieval.
- Answered incoming calls, scheduled appointments and filed medical records.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Facilitated communication between patients and various departments and staff.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Resolved customer complaints using established follow-up procedures.
- Provided excellent customer service to patients and medical staff.
Behavior Health Case Management
Select Health Insurance
07.2018 - 02.2021
- Proven ability to learn quickly and adapt to new situations.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Identified issues, analyzed information and provided solutions to problems.
- Organized and detail-oriented with a strong work ethic.
Education
High School Diploma -
Central High
Salt Lake City, UTTimeline
Veterinary Doctor Assistant
MedVet Emergency and Specialty Hospital
02.2021 - Current
Behavior Health Case Management
Select Health Insurance
07.2018 - 02.2021
Patient Care Coordinator
Rocky Mountain Homecare
09.2003 - 07.2021
High School Diploma -
Central High
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