Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chivas Lewis

Stockbridge,GA

Summary

Highly dedicated, organized, and team-oriented, showcasing exceptional customer service, communication, and interpersonal skills. With a keen eye for detail and strong organizational abilities, excelling in executing tasks independently. Extensive experience in appointment setting, sales consulting, and revenue cycle analysis within the healthcare sector. Having adeptness in data entry, appointment management, and revenue oversight is a valuable asset for ensuring accuracy and efficiency in administrative processes. Gap in employment was due to Covid and Actively Seeking.

Overview

8
8
years of professional experience

Work History

Certified Patient Access Representative

Evans Memorial Hospital
08.2024 - Current
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
  • Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
  • Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
  • Achieved high levels of accuracy in patient data entry, minimizing errors and enhancing record reliability.
  • Improved patient satisfaction by efficiently managing registration and intake processes.
  • Enhanced data accuracy with meticulous verification of patient information and insurance details.
  • Ensured seamless operation of front office, efficiently handling multiple administrative tasks simultaneously.
  • Enhanced patient experience, ensuring welcoming environment from first point of contact.
  • Greeted and assisted patients with check-in procedures.
  • Verified patient insurance eligibility and entered patient information into system.
  • Provided excellent customer service to patients and medical staff.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Engaged with patients to provide critical information.
  • Delivered support to medical staff in completion of patient paperwork.

Dispatcher I

K and A Trucking
01.2024 - Current
  • Receiving calls: Answering calls for truck services from clients
  • Scheduling: Arranging pickups and deliveries, and monitoring driver logs
  • Routing: Using mapping software to schedule routes and adjusting them as needed
  • Communicating: Relaying information to drivers, customers, and other personnel
  • Record keeping: Maintaining records of driver's hours, delivery locations, and freight information
  • Problem solving: Addressing issues that may arise, such as roadblocks or weather disruption

Customer Service Advocate II

Delta Dental
09.2021 - 12.2023
  • Communicated information regarding claim status, eligibility, and benefits to office professionals, groups, covered members, and brokers
  • Documented each customer encounter or resolution in appropriate computer tracking system
  • Accurately completed call tracking and contact service form and routed them to the appropriate department
  • Identified and reported any critical or recurring customer service issues to supervisor
  • Participated in designated training programs

Appointment Setter

Wisteria Designs
07.2019 - 03.2020
  • Contacted and emailed over 200 clients for home design and landscaping inquiries, costs, and services available
  • Demonstrated exceptional communication skills in conveying pricing structures, service details, and project timelines to potential clients
  • Managed appointments and performed meticulous data entry to ensure accurate client records and schedules
  • Managed payroll responsibilities, ensuring timely and accurate payment processing for employees
  • Implemented upselling techniques, enhancing revenue and customer satisfaction

Sales Consultant

Southern Company/Georgia Power
04.2018 - 07.2019
  • Managed a high-volume workload, providing exceptional customer service and resolving issues
  • Demonstrated strong problem-solving skills in addressing customer inquiries and resolving issues
  • Maintained a high level of accuracy in data entry tasks, ensuring the integrity of customer records and billing information
  • Collaborated with cross-functional teams to streamline processes and enhance customer satisfaction

Appointment Setter

07.2017 - 03.2018
  • Proactively contacted and emailed over 100 clients daily to promote home designing and catering services.
  • Managed payroll operations, ensuring schedule adherence and accurate compensation recording
  • Maintained meticulous records of client interactions and transactions, facilitating seamless communication and efficient service delivery
  • Proficiently entered client information and service requests into the company database with accuracy
  • Implemented upselling techniques, enhancing revenue and customer satisfaction

Revenue Cycle Analyst

Blackford Dental Management
12.2016 - 05.2017
  • Conducted thorough patient insurance verifications, verifying coverage details and eligibility requirements to facilitate accurate billing and claims processing
  • Played a critical role in managing the revenue cycle, overseeing charge capture, coding, and charge entry processes to ensure timely and accurate reimbursement
  • Addressed claim denials and discrepancies proactively, expediting payment and minimizing revenue loss
  • Prepared and submitted claims and appeals in accordance with regulatory guidelines
  • Maintained a high level of accuracy in data entry tasks, meticulously documenting patient information and billing codes to support efficient revenue cycle management
  • Collaborated with billing and coding teams to identify opportunities for process improvement and implement best practices to enhance revenue performance

Education

High School Diploma -

Terrell Middle High School
Dawson, GA

Diploma - Medical Billing And Coding

Kaplan College
San Diego, CA
07-2015

Diploma - Business & Finance With A Concentration In Banking

Heart of Georgia Technical College
Dublin, GA
07-2007

Skills

  • Excellent Customer Service
  • Verbal & Written Communication
  • Detail-Oriented
  • Microsoft Office Suite
  • Accuracy Maintenance
  • Independent
  • Collaborative
  • Appointment Setting
  • Sales
  • Data Entry
  • Medical Billing & Coding
  • Knowledgeable about HIPPA

Timeline

Certified Patient Access Representative

Evans Memorial Hospital
08.2024 - Current

Dispatcher I

K and A Trucking
01.2024 - Current

Customer Service Advocate II

Delta Dental
09.2021 - 12.2023

Appointment Setter

Wisteria Designs
07.2019 - 03.2020

Sales Consultant

Southern Company/Georgia Power
04.2018 - 07.2019

Appointment Setter

07.2017 - 03.2018

Revenue Cycle Analyst

Blackford Dental Management
12.2016 - 05.2017

High School Diploma -

Terrell Middle High School

Diploma - Medical Billing And Coding

Kaplan College

Diploma - Business & Finance With A Concentration In Banking

Heart of Georgia Technical College
Chivas Lewis