Chivas Lewis
Stockbridge,GA
Summary
Highly dedicated, organized, and team-oriented, showcasing exceptional customer service, communication, and interpersonal skills. With a keen eye for detail and strong organizational abilities, excelling in executing tasks independently. Extensive experience in appointment setting, sales consulting, and revenue cycle analysis within the healthcare sector. Having adeptness in data entry, appointment management, and revenue oversight is a valuable asset for ensuring accuracy and efficiency in administrative processes. Gap in employment was due to Covid and Actively Seeking.
Overview
8
8
years of professional experience
Work History
Dispatcher I
K and A Trucking
Albany
01.2024 - Current
- Receiving calls: Answering calls for truck services from clients
- Scheduling: Arranging pickups and deliveries, and monitoring driver logs
- Routing: Using mapping software to schedule routes and adjusting them as needed
- Communicating: Relaying information to drivers, customers, and other personnel
- Record keeping: Maintaining records of driver's hours, delivery locations, and freight information
- Problem solving: Addressing issues that may arise, such as roadblocks or weather disruption
Customer Service Advocate II
Delta Dental
Alpharetta
09.2021 - 12.2023
- Communicated information regarding claim status, eligibility, and benefits to office professionals, groups, covered members, and brokers
- Documented each customer encounter or resolution in appropriate computer tracking system
- Accurately completed call tracking and contact service form and routed them to the appropriate department
- Identified and reported any critical or recurring customer service issues to supervisor
- Participated in designated training programs
Appointment Setter
Wisteria Designs
Ellenwood
07.2019 - 03.2020
- Contacted and emailed over 200 clients for home design and landscaping inquiries, costs, and services available
- Demonstrated exceptional communication skills in conveying pricing structures, service details, and project timelines to potential clients
- Managed appointments and performed meticulous data entry to ensure accurate client records and schedules
- Managed payroll responsibilities, ensuring timely and accurate payment processing for employees
- Implemented upselling techniques, enhancing revenue and customer satisfaction
Sales Consultant
Southern Company/Georgia Power
McDonough
04.2018 - 07.2019
- Managed a high-volume workload, providing exceptional customer service and resolving issues
- Demonstrated strong problem-solving skills in addressing customer inquiries and resolving issues
- Maintained a high level of accuracy in data entry tasks, ensuring the integrity of customer records and billing information
- Collaborated with cross-functional teams to streamline processes and enhance customer satisfaction
Appointment Setter
07.2017 - 03.2018
- Proactively contacted and emailed over 100 clients daily to promote home designing and catering services.
- Managed payroll operations, ensuring schedule adherence and accurate compensation recording
- Maintained meticulous records of client interactions and transactions, facilitating seamless communication and efficient service delivery
- Proficiently entered client information and service requests into the company database with accuracy
- Implemented upselling techniques, enhancing revenue and customer satisfaction
Revenue Cycle Analyst
Blackford Dental Management
McDonough
12.2016 - 05.2017
- Conducted thorough patient insurance verifications, verifying coverage details and eligibility requirements to facilitate accurate billing and claims processing
- Played a critical role in managing the revenue cycle, overseeing charge capture, coding, and charge entry processes to ensure timely and accurate reimbursement
- Addressed claim denials and discrepancies proactively, expediting payment and minimizing revenue loss
- Prepared and submitted claims and appeals in accordance with regulatory guidelines
- Maintained a high level of accuracy in data entry tasks, meticulously documenting patient information and billing codes to support efficient revenue cycle management
- Collaborated with billing and coding teams to identify opportunities for process improvement and implement best practices to enhance revenue performance
Education
High School Diploma -
Vocational School Certificate -
Business & Finance with a concentration in banking -
Skills
- Excellent Customer Service
- Verbal & Written Communication
- Detail-Oriented
- Microsoft Office Suite
- Accuracy Maintenance
- Independent
- Collaborative
- Appointment Setting
- Sales
- Data Entry
- Medical Billing & Coding
- Knowledgeable about HIPPA
Licensescertificatestraining
- Licensed Health Plan Specialist
- Medical Billing & Coding Certification
- HIPAA Training
Timeline
Dispatcher I - K and A Trucking
01.2024 - Current
Customer Service Advocate II - Delta Dental
09.2021 - 12.2023
Appointment Setter - Wisteria Designs
07.2019 - 03.2020
Sales Consultant - Southern Company/Georgia Power
04.2018 - 07.2019
Appointment Setter -
07.2017 - 03.2018
Revenue Cycle Analyst - Blackford Dental Management
12.2016 - 05.2017
Terrell Middle High School - High School Diploma,
Medical Billing & Coding - Vocational School Certificate,
Heart of Georgia Technical College - Business & Finance with a concentration in banking,
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