Chivon Allen
Mountainhome,AR
Summary
Dynamic professional with extensive experience in customer service and office administration, notably at Affordable Insurance. Proven ability to build strong client relationships and excel in high-pressure environments. Skilled in multitasking and problem-solving, consistently delivering exceptional service while maintaining professionalism and ethics. Proficient in computer systems and data management.
Overview
12
12
years of professional experience
Work History
Waitress
Ole Mill Tavern
08.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Insurance Agent
Affordable Insurance
11.2023 - 11.2024
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Administrative Assistant
ASUMH
09.2022 - 05.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Boatswains Mate
U.S. Navy
11.2012 - 05.2016
- Operated large marine vessels by adjusting speed, steering craft and utilizing navigation instruments.
- Towed and maneuvered vessels in harbors and open seas, communicating movements to passing vessels.
- Prioritized safety procedures when operating vessels, controlling speed, berthing and unberthing, giving optimal protection to crew and equipment.
- Learned to operate new technology systems and procedures through instruction, simulators and models.
Education
Technical Business Management - Culinary Arts
Arkansas State University
Mountain Home, AR06-2020
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Professionalism and ethics
- Quotes and sales
- Computer skills
- Office administration
- Teamwork
- Problem-solving
- Time management
Timeline
Waitress
Ole Mill Tavern
08.2024 - Current
Insurance Agent
Affordable Insurance
11.2023 - 11.2024
Administrative Assistant
ASUMH
09.2022 - 05.2023
Boatswains Mate
U.S. Navy
11.2012 - 05.2016
Technical Business Management - Culinary Arts
Arkansas State University
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