Summary
Overview
Work History
Education
Skills
Websites
Languages
References
Timeline
Generic
Chivon Boone

Chivon Boone

Riverview,FL

Summary

Dynamic Senior Client Success Manager with a proven ability to enhance client satisfaction and drive substantial revenue growth. Expertise in developing and implementing effective client success strategies while fostering collaborative relationships and leading high-performing teams. Recognized for innovative problem-solving skills that consistently exceed client expectations. Committed to leveraging extensive leadership experience to advance client success initiatives in a progressive organization.

Overview

24
24
years of professional experience

Work History

Senior Client Success Manager II

Indeed
Virtual
09.2021 - Current
  • Devise and execute comprehensive account plans for key clients, resulting in overall client satisfaction and growth in account revenue.
  • Established and monitored key performance indicators (KPIs) for customer success.
  • Trained customers on product features and best practices, enhancing their overall experience.
  • Developed and implemented process improvements to increase customer satisfaction levels.
  • Collaborate with clients to understand their business goals, and align our solutions to meet their needs.
  • Successfully increased client retention by 45% through the implementation of proactive customer engagement strategies.

Various Roles

United States Air Force Reserve
Charleston, SC
01.2001 - 10.2022
  • Led and managed a diverse team of 20 to 35 military personnel in high-pressure and dynamic environments.
  • Demonstrated exceptional leadership skills, strategic planning, and decision-making in various operational scenarios.
  • Successfully implemented training programs that significantly enhanced my team and the U.S. Air Force Reserve.
  • Participated in regular meetings with upper management regarding progress updates on current initiatives.
  • Conducted performance evaluations and provided constructive feedback.
  • Oversaw quality control to identify inconsistencies and malfunctions.

Senior Customer Success Manager

ADP
Augusta, Ga
04.2019 - 09.2021
  • Collaborated with sales and marketing teams to identify upsell and cross-sell opportunities.
  • Analyzed business performance data and forecasted business results for upper management.
  • Collaborated with product development teams to incorporate customer feedback into new releases.
  • Conducted regular business reviews with customers to understand their needs and adjust strategies accordingly.
  • Managed crisis situations, ensuring minimal impact on customer satisfaction and loyalty.
  • Developed and executed customer success strategies to increase retention rates.

Account Manager, Team Lead

ADP
Augusta, Ga
05.2016 - 03.2019
  • Lead and mentor a team of 12 Account Managers, providing guidance and support to achieve individual and team targets
  • Develop and implement strategic account plans to drive customer satisfaction and revenue growth
  • Collaborate with cross-functional teams to ensure seamless delivery of products/services and address client needs
  • Fostered a culture of continuous improvement by sharing best practices and lessons learned with the broader account management team.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Held regular one-on-one coaching sessions with staff members to encourage personal development.

Education

Bachelor of Arts - Criminal Justice

Augusta University
01.2008

Associates of Applied Science -

Community College of the Air Force
01.2007

Skills

  • Relationship management
  • CRM software
  • Customer retention
  • Records management
  • Report analysis
  • Account management
  • Team building
  • Strategic planning
  • Research and due diligence
  • Staff mentoring & leadership
  • Report preparation
  • Logistics management
  • Information security
  • Personnel management
  • Humanitarian assistance
  • Self motivation
  • Attention to detail
  • Decision-making
  • Multitasking Abilities
  • Reliability

Languages

English

References

References available upon request.

Timeline

Senior Client Success Manager II

Indeed
09.2021 - Current

Senior Customer Success Manager

ADP
04.2019 - 09.2021

Account Manager, Team Lead

ADP
05.2016 - 03.2019

Various Roles

United States Air Force Reserve
01.2001 - 10.2022

Bachelor of Arts - Criminal Justice

Augusta University

Associates of Applied Science -

Community College of the Air Force

Similar Profiles

CREATE PROFILE
Chivon Boone