Summary
Overview
Work History
Education
Skills
Accomplishments
Navy & Marine Corp Achievement Medal
Letter of Commendation
Timeline
Generic

Chiyna Williams

Suffolk,VA

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader who prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

5
5
years of professional experience

Work History

Yeoman

US Navy
10.2020 - Current


  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Directed crew members cleaning, maintaining and painting or varnishing various ship areas.
  • Built positive rapport and relationships for high levels of customer satisfaction.
  • Implemented customer service policies and procedures for consistent performance standards.
  • Coached and mentored service representatives to deliver polite, professional customer interactions.
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.
  • Implemented company policies and procedures for professional, cohesive customer care.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Supervised large teams with guidance, support and direction for high-quality customer care.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Scheduled appointments and handled calenders for senior leadership.
  • Seamlessly interacted with colleagues to plan and complete special projects.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Organized and updated schedules for executives.
  • Documented and distributed meeting notes to identify, analyze, and improve workflows.
  • Used software to coordinate meetings, appointments, and tasks senior executives.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Wrote and enforced administrative procedure plans to reduce errors and prevent process delays.
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Answered high volume of phone calls and email inquiries.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Composed inter-office correspondence and provided product and service information to customers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Created and updated records and files to maintain document compliance.
  • Maintained electronic filing systems and categorized documents.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Managed filing system, entered data and completed other clerical tasks.
  • Organized and maintained critical communications.
  • Developed documents in Word and maintained Excel databases.
  • Multi-tasked and tracked multiple priorities in fast-paced environment.
  • Updated reports, managed accounts, and generated reports for company database.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.

Customer Service Representative

Amazon
01.2020 - 10.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.

Childcare Provider

Core Kids Academy
03.2019 - 06.2020
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Assisted in potty training and other daily hygiene activities to support child development.
  • Played engaging, age-appropriate games to entertain and educate children.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Biology

Georgia Gwinnett College
Lawrenceville, GA
06.2026

Skills

  • Policy Implementation
  • Strategic Planning
  • Team Leadership
  • Time Management
  • Schedule Preparation
  • Staff Management
  • Office Administration
  • Customer Service
  • Calendar Management
  • Verbal and Written Communication
  • File Management
  • Confidentiality Understanding

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 20 staff members to complete daily task given by a superior.
  • Prepared and distributed payroll for staff of 50 direct reports.
  • Assisted legal in building cases and producing correspondence helping with their workload.


Navy & Marine Corp Achievement Medal

Awarded The Navy & Marine Corp Achievement Medal for an outstanding job ensuring a staff of 127 people pay and career needs where met on a 2 year duty in Great Lakes. Il.

Letter of Commendation

Awarded for winning Blue Jacket Of the Quarter. I was nominated the best of my peers for 2nd quarter of 2022 for my hard work and dedication to my command.

Timeline

Yeoman

US Navy
10.2020 - Current

Customer Service Representative

Amazon
01.2020 - 10.2021

Childcare Provider

Core Kids Academy
03.2019 - 06.2020

Biology

Georgia Gwinnett College

Similar Profiles

CREATE PROFILE
Chiyna Williams