Chiyoko Pope
Houston
Summary
I desire to work for a company where I can execute my long-term goal of providing excellent customer service through my supervisor experience.
Overview
12
12
years of professional experience
Work History
Front Desk Supervisor
Hotel Icon
09.2022 - Current
- Checking guest in and out
- Overseeing daily operations
- Delegating workload to front desk agents
- Ensuring guest complaints are resolved
- Answering guest request via chat and phone
- Working with different departments to ensure guest satisfaction
- Responsible for running projected revenue reports
- Comfortable working under pressure and making logical decisions for the betterment of the company and/or guests.
Quality Analyst
Pacificorp
05.2014 - Current
- QA for electric company
- Provide written and verbal feedback
- Track performance concerns and create corrective action plans
- Knowledge of company policy
- Ability to identify strengths and areas for improvement for agents
- Facilitate meeting with agents and team managers
- Time management
- Coding and payroll
- Daily function of Excel, PowerBI, Verint, Microsoft, Teams, and Outlook.
Customer Service Representative
Active Telesource
01.2013 - 04.2014
- Taking inbound calls
- Establishing rapport with customers
- Adhering to company stats
- Processing phone payments
- Retaining customers.
Education
General Studies -
Lewis and Clark college
Vancouver, WASkills
- Supervisory Skills
- Problem-solving
- Team Building
- Written and Verbal Communication
Timeline
Front Desk Supervisor
Hotel Icon
09.2022 - Current
Quality Analyst
Pacificorp
05.2014 - Current
Customer Service Representative
Active Telesource
01.2013 - 04.2014
General Studies -
Lewis and Clark college