Summary
Overview
Work History
Education
Skills
Timeline
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Chiyoko Pope

Houston

Summary

I desire to work for a company where I can execute my long-term goal of providing excellent customer service through my supervisor experience.

Overview

12
12
years of professional experience

Work History

Front Desk Supervisor

Hotel Icon
09.2022 - Current
  • Checking guest in and out
  • Overseeing daily operations
  • Delegating workload to front desk agents
  • Ensuring guest complaints are resolved
  • Answering guest request via chat and phone
  • Working with different departments to ensure guest satisfaction
  • Responsible for running projected revenue reports
  • Comfortable working under pressure and making logical decisions for the betterment of the company and/or guests.

Quality Analyst

Pacificorp
05.2014 - Current
  • QA for electric company
  • Provide written and verbal feedback
  • Track performance concerns and create corrective action plans
  • Knowledge of company policy
  • Ability to identify strengths and areas for improvement for agents
  • Facilitate meeting with agents and team managers
  • Time management
  • Coding and payroll
  • Daily function of Excel, PowerBI, Verint, Microsoft, Teams, and Outlook.

Customer Service Representative

Active Telesource
01.2013 - 04.2014
  • Taking inbound calls
  • Establishing rapport with customers
  • Adhering to company stats
  • Processing phone payments
  • Retaining customers.

Education

General Studies -

Lewis and Clark college
Vancouver, WA

Skills

  • Supervisory Skills
  • Problem-solving
  • Team Building
  • Written and Verbal Communication

Timeline

Front Desk Supervisor

Hotel Icon
09.2022 - Current

Quality Analyst

Pacificorp
05.2014 - Current

Customer Service Representative

Active Telesource
01.2013 - 04.2014

General Studies -

Lewis and Clark college

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Chiyoko Pope