Chiyoko M. Rasser
Buford,GA
Overview
23
23
years of professional experience
Work History
Director of Operations/Administration, Developmental Disabilities Professional
Georgia Community Support & Solutions, INC and enAble of Georgia, INC DBA InCommunity
, GA
10.2017 - Current
- Led and supervised a team of 7, to provide effective and efficient administrative and operational support to a company of 400 employees.
- Responsible for records management for entire company.
- Understands Individual Support Plans (ISP), Health Risk Screening Tool (HRST), SIS tools for IDD population Perform and understands Development Disabilities Professional (DDP) Duties for IDD population.
- Assists Quality Assurance Department (QA) with ensuring company compliance with state regulatory agencies and accreditation entity.
- Development and implemented new policies and procedures.
- Conducts and manages Risk Assessments with the support of QA.
- Collects, analyses and reports on Therap and Respite Voucher System data to CEO, and Associate Executive Director.
- Provides Year-To-Date reports on company intakes and discharges of individuals.
- Liaison to insurance, landlords, contractors and vendors of the company.
- Contract management, and conducts billing associated with contracts.
- Identify company issues, develop and implement processes to resolve issues making the company more efficient.
- Maintains compliance with Medicaid, managing application process for new site numbers and revalidation and re-credential of 85 site numbers.
- Familiar with Medicaid, Dept. of Behavioral Health and Developmental Disabilities, HealthCare Facilities Regulatory Office rules and regulations.
- Provides leadership in CQI/Risk Management activities, with Quality Assurance Department.
- Assist Quality Assurance with CARF Preparation, ensuring standards for administrative department are met.
- Represent the organization externally, as necessary.
- Assists with monthly and quarterly assessments and forecasts of organization's financial performance against budget, financial, and operational goals.
- Upgrades and implements an appropriate system of protocols, policies, internal controls, accounting standards, and procedures.
- Plan, coordinate, and execute the annual budget process and management.
- Completes special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results.
- Continuously evaluate the operational and financial health of the organization and innovate strategies to address emerging liabilities.
- Achieves financial objectives by anticipating requirements; submitting information for budget preparation; scheduling expenditures; monitoring costs; analyzing variances.
- Assures service documentation and record compliance with all regulatory requirements by the State of Georgia and Federal governments to include maintaining provider numbers.
- Takes initiative on requests and inquiries of administrative nature.
- Manages database information for the organization, including but not limited to; WriteCare, Samsara, Samba, Paycom, RVS and Therap.
- Issues and analysis’ reports from organization data structures designed to provide management and leadership information about the effectiveness and financial soundness of programs and services.
- Works on the Senior Leadership to support strategic, long-term planning, and measurable goal setting to ensure that the planning is actualized and aligned with all the agency wide goals; and addresses organizational processes, evaluations and strategic planning.
- Liaise with Quality Assurance Department and Program Departments to address organizational process and evaluations resulting from the CQI Committee.
Operations and Administration Manager
, GA
07.2011 - 10.2017
- Administrative operational supports the company by identifying needs for reception, records and network administration, establishing policies, and procedures.
- Performs and understands Development Disabilities Professional (DDP) Duties for IDD population to assist program services.
- Understands Individual Support Plans (ISP), Health Risk Screening Tool (HRST), SIS tools for IDD Population.
- Completes special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results.
- Assists with improving program and service quality by reviewing organization procedures.
- Assisting with updating procedures; evaluating systems results with users.
- Submits information for budget preparation; scheduling expenditures; monitoring costs; analyzing variances.
- Assures service documentation and record compliance with all regulatory requirements by the State of Georgia and Federal governments. This includes provider numbers.
- Takes initiative on requests and inquiries of administrative nature.
- Manages database information for the organization, including but not limited to; WriteCare, Samsara, Samba, Paycom, RVS and Therap.
- Issues analysis reports from organization data structures designed to provide management and leadership information about the effectiveness and financial soundness of programs and services.
- Liaise with Quality Assurance and Program Departments to address organizational process and evaluations resulting from the CQI Committee.
Contracts and Operations Specialist
, GA
08.2002 - 07.2011
- Report preparation, data entry and submittal of requested reports (State, Regional, internal reports etc), provided in a timely, accurate and detailed manner.
- Provides compliance reports with contracts.
- Performs and understands Development Disabilities Professional (DDP) Duties for IDD population to assist program services.
- Understands Individual Support Plans (ISP), Health Risk Screening Tool (HRST), SIS tools for IDD Population.
- Provides rotational information and referral phone duty.
- Draws up contract based on negotiations with a supplier in efforts to protect agency.
- Monitors, reviews and maintains existing contracts, and renewals.
- Purchases or coordinate ordering of supplies and equipment including formulating and coordination procurement of proposals and bargaining agreements for organizational purchases, act as authorized purchaser for agency.
- Organizes stocks and maintains supply closet, vending machines, conference rooms and other office items.
- Assists with company resource request, site set up, and utility set up and maintenance (to include telephone and cable services) for individuals.
- Serves as a liaison with contractors to ensure fulfillment of obligations.
- Works with CEO and Quality Assurance Department to develop and implement policies and procedures relating to the operations of GCSS.
Timeline
Director of Operations/Administration, Developmental Disabilities Professional - Georgia Community Support & Solutions, INC and enAble of Georgia, INC DBA InCommunity
10.2017 - Current
Operations and Administration Manager -
07.2011 - 10.2017
Contracts and Operations Specialist -
08.2002 - 07.2011
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