Chizoba HBC-Ogboko
Project Manager
Wailuku,Hawaii
Summary
Talented professional considered knowledgeable leader with 20+ years of valuable experience, successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Project Lead
Aloha Cleaning Experts
Wailuku, HI
12.2022 - Current
- Partnered with project team members to identify and quickly address problems.
- Produced quality standards, checklists, report templates, and processes.
- Met with manager weekly to provide detailed project report and milestone updates.
- Planned, executed, and controlled assigned projects, ensuring work performed complied with contractual requirements.
- Developed and trained junior team members by leveraging industry experience to achieve optimal project strategy.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
Project Coordinator
National Identity Management Commission, NIMC
, Enugu
01.2017 - Current
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Keeping accurate records pertaining to inventory and account notes
- Gathered requirements for ongoing projects and organized details for management use.
- Interfacing with external stakeholders for collaboration towards increased registration resulting to achievement of over 70% of set target
Manager Operations
National Identity
01.2013 - 01.2017
- Managed business operations, working closely with senior management to develop KPIs, build operating dashboards, and monitor performance
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Increased employee job satisfaction with hands-on, motivational approaches
- Trained new employees on proper protocols and customer service standards.
- Managed performance of team members, conducted performance appraisals, and managed promotion recommendations
- Opened up new card activation location and exceeded activation and distribution of cards by over 120% at end of first year.
Branch Manager
First Bank of Nigeria Plc
01.2012 - 01.2013
- Managed business effectively by consistently collecting due fees, commissions and other payments
- Assessed employee performance and developed improvement plans.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol
- Directed effective marketing and advertising strategies, boosting income and achieving over 80% of set target
- Skillfully served client needs by following trends in banking industry and capitalizing on emerging opportunities.
Business & Operations Manager
FinBank Plc
01.2006 - 01.2012
- Increased Product sales, e-banking, mobile banking by over 60% through product cross-sales
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Identified process inefficiencies through gap analysis and outlined sensible solutions.
- Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
- Oversaw daily operations focusing on efficiency, team collaboration and process improvements
Customer Care
United Bank for Africa Plc, Standard Trust Bank
01.2001 - 01.2006
- Communicated with customers via phone, email, and chat and helped customers to find products that matched their needs
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Increased customer satisfaction by 20% while maximizing sales and serving as positive role model for team members in operations and retail unit.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
Education
MBA - Management
University of Nigeria Nsukka
Nigeria2005
Bachelor of Science - Biochemistry
University of Nigeria Nsukka
Nigeria1997
Skills
- Project Management
- Administration
- Microsoft Office
- Critical Thinking
- Business Development
- Customer Inquiries
- Team Coordination and Bonding
- Staff Training
- Problem Solving
- Assignment and Project Coordination
Certification
- PMP - Project Management Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Project Lead
Aloha Cleaning Experts
12.2022 - Current
Project Coordinator
National Identity Management Commission, NIMC
01.2017 - Current
Manager Operations
National Identity
01.2013 - 01.2017
Branch Manager
First Bank of Nigeria Plc
01.2012 - 01.2013
Business & Operations Manager
FinBank Plc
01.2006 - 01.2012
Customer Care
United Bank for Africa Plc, Standard Trust Bank
01.2001 - 01.2006
MBA - Management
University of Nigeria Nsukka
Bachelor of Science - Biochemistry
University of Nigeria Nsukka
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