Chloé Deree
Hillsdale
Summary
Attentive and hardworking, offering several years in the customer service industry. I have spent numerous years focused on team building, coaching, and mentoring peers in all positions. I am focused and enthusiastic about the guest's experience and building a strong workplace relationship with leaders and peers. I have a proven track record for creating a positive work environment by upholding the business standard each day.
Overview
6
6
years of professional experience
Work History
General Manager
Petco
Battle Creek, MI
06.2025 - Current
- Directed operational strategies to enhance productivity and optimize resource allocation.
- Oversaw cross-functional teams to implement process improvements and drive efficiency initiatives.
- Managed budget allocations, ensuring financial sustainability and cost-effectiveness across departments.
- Developed training programs to elevate staff performance and promote a culture of continuous improvement.
- Led quarterly reviews to assess team performance, aligning goals with corporate vision and mission statement.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Assistant Store Manager
Petco
Indio, CA
07.2024 - 06.2025
- Collaborated with department heads to coordinate promotions, events, and important projects
- Developed strategies for increasing store profitability by analyzing financial data and driving revenue sales by comparing year over year data
- Oversaw all cash handling procedures and reconciling when necessary
- Trained new employees and supervisors on all store policies and operating procedures as well as customer service standards and coached on the spot to ensure high levels of guest satisfaction
- Maintained a safe work environment by enforcing safety procedures
- Managed all day-to-day operations of the store including, inventory management, staff scheduling, recruiting efforts, and task management to ensure functionality of all operating procedures
- Mentored and trained team members on product knowledge and operational procedures.
Companion Animal Department Manager
Petco
Yucca Valley, CA
05.2023 - 07.2024
- Collaborated with other department heads to ensure a smooth flow of operations across multiple teams
- Maintained up-to-date medical records, inventory records, transfer of custody records, as well as records of revenue to compare year over year
- Analyzed weekly and quarterly reports to identify areas of improvement and develop action plans to succeed the previous years numbers.
- Coached and trained all new partners on exceptional animal care and handling, as well as providing numerous sources of research.
- Collaborated with numerous charities and agencies to host events to raise awareness, money, and to find animals homes.
Marine - Musician, Administrative Assistant, & Supply Clerk
United States Marine Corps
Yucca Valley, CA, USA
10.2019 - 12.2022
- Supervised daily activities of subordinate Marines
- Memorized and executed 30 different pieces of music all while maintaining a high level of discipline
- Instructed junior Marines on proper use of weapons and combat tactics
- Managed inventory of supplies and other materials needed for operations
- Composed letters, memos, reports, emails, and presentations needed for correspondence to important leaders of the military base.
- Handled confidential documents in an organized fashion according to the established protocol
Education
School Completion Certificate -
Naval School of Music
Virginia Beach, VA08-2020
High School Diploma - undefined
Hillsdale High School
Hillsdale, MI06.2019
Associates - Business
Penn Foster Career School
Scranton, PA05-2018
Skills
- Work planning & prioritizing
- Sales growth & expertise
- Staff training/development
- Labor cost controls
- Project management
- Problem-solving
- Business development
- Verbal & written communication
- Shift Scheduling
- Leadership and team building
- Operations management
Timeline
General Manager
Petco
06.2025 - Current
Assistant Store Manager
Petco
07.2024 - 06.2025
Companion Animal Department Manager
Petco
05.2023 - 07.2024
Marine - Musician, Administrative Assistant, & Supply Clerk
United States Marine Corps
10.2019 - 12.2022
High School Diploma - undefined
Hillsdale High School
School Completion Certificate -
Naval School of Music
Associates - Business
Penn Foster Career School