CHLOË MCNAB
Brooklyn,NY
Summary
A passionate self-starter focused on exceeding expectations, building customer loyalty and brand image. Conscientious and effective at managing and leading teams, managing store operations and promoting merchandise to increase store profits. Experienced in multi-unit management and new store openings. A personable leader with a strong floor presence, strong visual skills, who likes to lead by example, and push team members to grow.
Overview
24
24
years of professional experience
Work History
Cinq a Sept
Retail Director
New York, NY
11.2022 - Current
- Launched the retail division
- Managed the successful launch and operation of a flagship boutique
- Managed the entire staff recruitment process and ensured successful implementation of policies and guidelines.
Rag & Bone
Multi-unit Store Manager
New York, NY
03.2022 - 09.2022
- Managed $4 million volume across two locations in the West Village and Nolita.
- Hired, managed, and successfully led multiple teams.
- Met quarterly budget expectations.
Rag & Bone
Store Manager for Woocommerce
New York, NY
04.2019 - 04.2022
- UWS location April 2019- March 2020 $2.2 million volume
- Developed and implemented effective clienteling strategies
- Implemented a companywide UPT improvement strategy as a member of a dedicated workforce team.
- Established individual developmental growth
- Organized and hosted highly successful events
- Promoted to a higher volume location, overseeing $4 million in revenue, in March 2020 just prior to the onset of the pandemic.
- Returned to oversee UWS location post-lockdown in June 2020.
- Led teams during multiple store re-openings following the lockdown in August-September 2020.
Paige
Store Manager
New York, NY
02.2018 - 02.2019
- Store Manager of a newly opened location
- Recruited and trained the staff
- Organized and hosted three hiring open houses to expand recruitment efforts for all New York stores.
- Trained new hires on protocols and customer service standards
- Managed store visual merchandising and window displays efficiently
- Collaborated with corporate team on product meetings
Zadig & Voltaire
Multi-Unit General Manager
New York, NY
01.2016 - 02.2018
- Managed two locations with a combined volume of $3 million
- Delivered an 11% growth compared to the previous year.
- Managed staff of 7 sales associates, and 2 assistant managers
- Conducted interviews and determined staff placements
- Scheduled and facilitated store meetings for entire staff
- Trained and developed new associates on POS system usage and effective sales strategies.
- Enhanced product knowledge by providing comprehensive training to staff
- Recruited, trained, and assessed staff in sales and client outreach
- Enhanced profitability by implementing impactful sales training and successfully identifying areas of profit loss.
- Delivered exceptional customer service resulting in increased repeat business
- Conducted store inventories once per quarter.
Sandro Paris
Store Manager
Nice & Cannes, France
01.2013 - 01.2014
- Conducted candidate interviews and determined staffing choices
- Scheduled and conducted regular store meetings for entire staff
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Delivered exceptional customer service to generate repeat business
- Identified and addressed inefficient work habits to optimize process effectiveness.
- Developed associates' skills in using the POS system and implementing effective sales strategies
- Conducted store inventories once per quarter.
The Kooples
Regional Manager / Store Manager
Lyon & Southeast Region, France
01.2009 - 01.2012
- Promoted from Store Manager to Regional Manager in just one year
- Oversaw a large group consisting of 65 sales associates and 21 managers
- Conducted job candidate interviews and determined staffing choices
- Matched employee assignments to optimize store performance and productivity
- Educated team members on the proper approach to handling complex sales scenarios
- Organized and facilitated store meetings
- Increased profits by implementing effective sales training techniques and identifying areas of profit loss
- Generated repeat business through excellent customer service
Zadig & Voltaire
Visual Merchandiser
Lyon & Southeast Region, France
01.2007 - 01.2009
- Promoted to Visual Merchandiser within 9 months after serving as a Team Leader
- Managed visual merchandising for 15 diverse locations
- Enhanced and highlighted collections, designed attractive window displays
- Collaborated with store managers to gather data on customer preferences and needs
- Conducted training sessions to educate staff on visual standards
- Evaluated information in order to make data-driven choices regarding product rotation
Zadig & Voltaire
Sales Associate/Sales Lead
Lyon, France
01.2006 - 01.2007
- Implemented customer-friendly approach to enhance shopping experience
- Resolved customer complaints and concerns by adhering to company policies
- Shared best practices to enhance store efficiency in sales and customer service by collaborating with team members
- Conducted comprehensive training for new sales associates on POS system and product knowledge
Cotelac
Sales Associate
Lyon, France
01.2004 - 01.2006
- Implemented store merchandising layouts to effectively stock and replenish merchandise
- Executed visual presentation strategies in alignment with merchandising standards
- Created visually appealing window displays to attract and engage customers
- Completed all opening and closing procedures
James Thomas Design Studio
Studio Assistant
Brooklyn, New York
01.2003 - 01.2004
- Ensured fashion items were in optimal condition for professional photo shoots
- Efficiently managed sample organization based on the daily shooting schedule
- Attended and actively engaged in extensive rehearsals for the fashion show
- Dressed and readied models for runway showcases
- Produced visually appealing look books
- Supervised operations of daily charts and boards
- Managed casting operations
- Took detailed fitting notes
Zara
Sales Associates
Lyon, France
01.2001 - 01.2002
- Approached customers and engaged in conversation through use of effective interpersonal and people skills
- Managed visual displays
- Managed cash register accurately and efficiently.
- Managed processing of shipments
Skills
- Leadership
- Problem Resolution
- Conflict Resolution
- Attention to Detail
- Creative
- Highly skilled in display & visual merchandising
- Eye for style
- Excellent customer service skills
- Strong seller
- Consistent and reliable
- Calm Under Pressure
- Organized and efficient
- Excellent time management
- Strong communication skills
- Fluent in both French & English
- Microsoft Office
- Google Suite
Timeline
Cinq a Sept
Retail Director
11.2022 - Current
Rag & Bone
Multi-unit Store Manager
03.2022 - 09.2022
Rag & Bone
Store Manager for Woocommerce
04.2019 - 04.2022
Paige
Store Manager
02.2018 - 02.2019
Zadig & Voltaire
Multi-Unit General Manager
01.2016 - 02.2018
Sandro Paris
Store Manager
01.2013 - 01.2014
The Kooples
Regional Manager / Store Manager
01.2009 - 01.2012
Zadig & Voltaire
Visual Merchandiser
01.2007 - 01.2009
Zadig & Voltaire
Sales Associate/Sales Lead
01.2006 - 01.2007
Cotelac
Sales Associate
01.2004 - 01.2006
James Thomas Design Studio
Studio Assistant
01.2003 - 01.2004
Zara
Sales Associates
01.2001 - 01.2002
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