Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Chloé Nisset-Raidon

Pembroke Pines,FL

Summary

PROFILE Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

6
6
years of professional experience

Work History

Server

Twin Peaks
03.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle transactions
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.

Front Desk Receptionist

Lifestream Spa
10.2022 - 03.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Entered and updated sensitive customer information during check-ins and service charges.
  • Back of house duties including light dishes, laundry, up keep of restrooms and sauna, etc.

Call Center/Receptionist

Introlift Medical Spa
03.2020 - 02.2022
  • Answer the phone, assist new and existing clients, check clients in and out of appointments, help schedule appointments, and answer any questions clients had about services.
  • Call leads who had inquired about services online or through social media.
  • Provide information and answer questions about which treatments were offered, any promotions going on, assist in scheduling appointments and get potential clients to come in for consultations.
  • Collect payment from clients for treatments.
  • Keep front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.

Hostess

Village Tavern
10.2018 - 03.2020
  • Give arriving guests a positive experience coming into the restaurant.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Supervised server balance and monitored table turnover to accurately seat customers.

Sales Associate

Dillard’s
11.2017 - 09.2018
  • Duties at Dillard’s were to attend to customers and provide them with whatever they may have needed while in the store.
  • I greeted customers, found out what they were interested in, and offered any knowledge on any of current merchandise we had in the store.
  • Worked with a program called Clientele at Dillard’s which gave me the ability to comprise a clientele book with personal clients.
  • Reorganized and put merchandise back, took calls from customers, and looked things up on the computer while assisting customers which has greatly sharpened my multitasking skills.

Education

High School Diploma -

Dr. Michael M. Krop Senior High School
Miami, FL
2017

Skills

  • Performs well in high-demand, fast-paced environments
  • Fluent in English and Spanish
  • Adaptive and quick learner
  • Excellent verbal communication
  • Multitasker
  • Strong organizational skills
  • Excellent customer service
  • Fast typer and comfortable on computer

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

References

Name: Stephanie Gladman
Title: Manager Twin Peaks

Phone: (954)-306-6191


Name: Michael Williams

Title: Owner Lifestream Spa

Phone: (954)-567-8011

Timeline

Server

Twin Peaks
03.2023 - Current

Front Desk Receptionist

Lifestream Spa
10.2022 - 03.2023

Call Center/Receptionist

Introlift Medical Spa
03.2020 - 02.2022

Hostess

Village Tavern
10.2018 - 03.2020

Sales Associate

Dillard’s
11.2017 - 09.2018

High School Diploma -

Dr. Michael M. Krop Senior High School

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Chloé Nisset-Raidon