Chlodessa G.Q. Magnelli

• Assisted in installing, repairing and maintaining HVAC systems.
• Braved heights, tight spaces, crawl spaces, rodents/spiders/insects, and harsh temperature and/or weather conditions.
• Drove company van for work-related errands.
• Cleaned and detailed the work van. Kept common areas clean and organized to promote safe and efficient learning and working conditions.
• Assisted my employer by providing him with the necessary tools and parts, and by holding up his flashlight.
• Followed instructions regarding duties and assignments for facility and machinery maintenance.
• Cleaned or lubricated machinery, equipment and other objects using power tools and cleaning equipment.
• Connected or disconnected wiring, piping and tubing using hand or power tools.
• Mailed-out invoices on behalf of my employer.
• Tended and observed equipment and machinery to verify functional and safe operation.

Reason for Leaving:

Initially I reached out to my employer with the motivated interest in learning the trade, and was hired on as his apprentice. We gave it a try but both learned this wasn't the best long-term fit for either of us; He needed experienced help more than the responsibility of a hands-on student, and as a single mom I needed more of a set schedule. We came to this conclusion on good terms! You never know until you try, and at 33 years old I am proud to have learned how unafraid of a challenge I am!

What I Am Currently Looking For In A Career:

My children are school-age, and a profession that supports me around their schedule would be most ideal. The bulk of my work experience has hinged on customer service (in varying industries), and office admin-type duties. Based on such, I would thrive most in an office setting. I am open to commuting and/or working from home! I do have a reliable vehicle if a commute is required (I live in Gooding, Idaho). I also have high-speed internet, a high-quality PC, a scanner, a fax machine, and a copier...in a home office! My only reason for ever missing work would be in the event of having a sick kiddo, in which case I would love the ability to still be a valuable contribution from home (if possible!) A stable 9:00-5:00, or basically a great work/mom-life balance, is what I need at this juncture in my life, as I am really wanting to settle into a lifetime career. I am really wanting to leave behind a chapter of temporary or transitional jobs, and find a workplace that I can make my home-away-from-home and build a retirement with. I love people, and providing them with compassionate service (whether electronic, in person, or over-the-phone), and one of my strongest assets is my patience. My patience aids in my professionalism, as I am able to keep a level-head when on the receiving end of heightened emotions. I also thoroughly enjoy office work, such as data entry, filing, etc. In some ways, I seem to have a Type A personality; I am passionate about organization, for example!

Some close family friends are business owners of two separate businesses (The Hummingbird House, and Western Spirits). They hired me under both businesses simultaneously. I bounced between them; some days running the Hummingbird House kitchen, and other days doing maintenance for Western Spirits. I balanced both for 1.5 year(s) and learned a lot about a lot in that condensed period of time.

Kitchen Duties:

• Developed and implemented kitchen policies, procedures and quality standards.
• Trained new kitchen staff on proper food handling techniques and safety regulations.
• Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
• Monitored sanitation practices to ensure that all employees adhere to health department regulations.
• Ensured compliance with all applicable local, state and federal laws governing food service operations.
• Created weekly schedules for kitchen staff members based on anticipated business volume.
• Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.
• Inspected equipment regularly to identify necessary repairs or replacements.
• Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
• Managed employee relations by providing guidance on job duties as well as disciplinary actions when needed.
• Evaluated employee performance through observation of work habits, attitude toward customers and adherence to company policies.
• Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
• Assisted in developing menus according to seasonal availability of ingredients as well as customer preferences.
• Collaborated with chefs to create innovative recipes that utilized fresh ingredients from local suppliers.
• Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
• Provided feedback during tasting sessions to help refine existing dishes or develop new ones.
• Reviewed vendor invoices for accuracy before authorizing payment transactions.
• Performed weekly inventories of food items stored in refrigerators or freezers.
• Trained employees on cooking techniques, safety standards and performance strategies.
• Oversaw meal preparation and monitored food handling to encourage safety.
• Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
• Motivated kitchen staff by establishing goals to increase productivity and quality.
• Utilized various preparation and cooking methods to create menu items in accordance with recipes.
• Maximized team performance by training new employees on proper food handling and restaurant protocols.
• Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
• Worked with vendors to establish strong relationships and maintain proper inventory supplies.
• Received, organized and rotated paper goods and food ingredients.
• Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
• Oversaw food preparation, production and presentation according to quality standards.
• Trained new employees to perform duties.
• Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
• Promoted safe working conditions by monitoring safety procedures and equipment.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
• Inspected dining and serving areas for cleanliness and proper setup.
• Assisted staff by serving food and beverages or bussing tables.
• Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
• Organized kitchen staff to ensure efficient operations during peak service hours.
• Organized special events such as banquets or catering services when required.

• Performed routine maintenance and repair of buildings, grounds, and equipment.
• Landscaped business locations, and kept landscaping watered and maintenanced.
• Inspected building interiors and exteriors for needed repairs or replacements.
• Replaced light bulbs in ceiling fixtures and lamps throughout the facility.
• Repaired minor plumbing issues such as clogged drains, leaking faucets, broken pipes.
• Assisted with installation of new equipment when necessary.
• Maintained inventory of tools and supplies used for repairs and maintenance projects.
• Assisted with painting projects both inside and outside the facility.
• Trimmed trees and bushes to maintain a neat appearance at all times.
• Cleared walkways of snow and ice during winter months.
• Managed inventory of maintenance supplies and equipment.
• Operated hand tools and power tools to make minor maintenance repairs and maintain grounds and walks.
• Notified management about necessary repairs or professional service needs for building operating systems.
• Assembled furniture, shelving, etc.
• Commuted in company vehicle for inventory-runs and delivery-runs.

• Developed and implemented departmental policies and procedures.
• Monitored employee performance and provided feedback to ensure job expectations were met.
• Ensured compliance with all federal, state, local laws and regulations related to the department's operations.
• Provided training and guidance to new employees on policies and procedures.
• Resolved customer complaints in a timely manner by identifying root causes of issues.
• Analyzed operational trends to identify areas for improvement in efficiency or cost savings.
• Provided leadership, motivation, direction and support to team members in order to achieve individual success as well as team goals.
• Managed inventory levels by placing orders when necessary and monitoring stock levels throughout the year.
• Oversaw department schedule, projects and quality standards.
• Managed effective stock rotation and inventory placement.
• Put together special displays and coached employees on latest promotions.
• Followed safety protocols and company processes and procedures.
• Counted, handled, and deposited money. Operated a till.
• Provided friendly and professional customer service.
• Quick navigation of the POS (Point of Scale) operating system.

• Helped patients with admissions process and adhered to state and federal laws.
• Completed secretarial tasks such as faxing, bookkeeping and accurate document filing.
• Maintained contact with prospective clients and their families through phone calls and email.
• Collaborated with other centers to ensure patients were taking steps for approval and admission.
• Assessed and determined whether clients met criteria for treatment.
• Admitted clients into treatment, assessed their current state and needs, and recorded and processed their entry documents.

Reason for Leaving:

At the time, we had a newborn baby whom we didn't want to put in daycare, and our nanny retired/moved. So, my then-husband encouraged me to become a stay-at-home mom.

Employment Gap Explained:

I took a two-year employment gap as a stay-at-home mom and homeschooled my children. Shortly after my youngest turned 2, my husband asked for a divorce. He left immediately. Our home, etc, were in my name. By the following day, I had my children enrolled in public school and daycare, and I had a job with Valley Wide Co-op. Unfortunately, my administrative position for the Walker Center had long been filled.

• Processed payments and maintained accurate drawers to meet financial targets.
• Engaged positively with each customer, providing professional and polite support for sales and service needs.
• Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
• Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
• Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
• Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
• Managed cash register operations using POS system, including processing sales and returns.
• Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
• Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
• Trained new employees.

• Maintained child-friendly environment with engaging activities, safe spaces and access to educational materials and games.
• Provided direct-care services for children of varying ages, promoting safe, healthy and fun lifestyle.
• Encouraged safe, positive behavior by redirecting children to take positive action.
• Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
• Performed light housekeeping duties, such as preparing nutritious meals, cleaning laundry, tidying bedrooms, dusting and sanitizing play areas.
• Taught children safe behavior such as seeking adult assistance when crossing street and avoiding contact with unsafe objects.
• Calculated amount owed for services and collected payment from parents.

• Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
• Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
• Prepared and served infinite drinks per shift in high-volume eventful environment.
• Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
• Designed and implemented new cocktails to drive customer interest and sales numbers.
• Stocked bar with beer, wine, liquor and related supplies.
• Monitored patrons to keep alcohol consumption at designated levels.
• Trained new bartenders to increase knowledge of drink preparation and upselling techniques.
• Engaged in small talk with patrons to build rapport and earn repeat business.
• Worked with management to plan and implement special events to boost customer numbers and profits.
• Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
• Collected food, wine and appetizer orders from patrons and promoted upsell items.
• Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
• Multitasked to meet customer, business operations and server needs with minimal errors or delays.
• Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.