Chloe Hill
West Lafayette
Summary
Dynamic and dedicated professional with extensive experience in customer service at Walt Disney World Resort, recognized for enhancing guest experiences through exceptional teamwork and meticulous attention to detail. Expertise in food safety compliance and training new staff, consistently maintaining a calm demeanor in high-pressure situations. Strong commitment to delivering outstanding service while fostering positive relationships with guests and colleagues. Passionate about creating memorable experiences that leave a lasting impression.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Disney Food & Beverage College Program Internship
Walt Disney World Resort
01.2025 - Current
- Provided exceptional customer service support to enhance guest experience at various dining venues.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with others.
- Collaborated with team members to streamline food preparations, processes and improve service efficacy.
- Ensured compliance with food safety regulations, maintaining cleanliness and proper food handling standards.
- Trained new cast members on service protocols and food safety practices to uphold operational standards; promoted to trainer in less than 8 months.
- Engage with guests to gather feedback, using insights to enhance overall dining satisfaction.
- Monitored food presentation standard, ensuring dishes met high-quality expectations before serving.
- Delivered exceptional customer service in fast-paced food service environment.
- Assisted in food preparation and assembly, ensuring adherence to safety standards.
Barista
Yumi Boba Tea
04.2024 - 11.2024
- Prepared a variety of beverages according to established recipes and customer preferences, ensuring consistency in taste and presentation.
- Assisted in managing inventory levels to ensure sufficient stock of ingredients and supplies.
- Developed knowledge of over 40 menu items to effectively answer customer inquiries and make recommendations.
- Executed cash handling procedures accurately during transactions and end-of-shift reconciliations.
- Responsible for security of property and assets.
- Operated espresso machines and blenders efficiently to meet customer demands during peak hours.
- Maintained cleanliness and organization of workstations, promoting a safe environment for staff and customers.
- Collaborated with team members to enhance workflow efficiency during busy service periods.
- Provided exceptional customer service, resolving issues promptly to maintain high satisfaction levels among patrons.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Ambassador
Noodles & Company
04.2022 - 04.2024
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers, to create a welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Helped on all stations such as register, EXPO, dish, and Sauté.
- Engaged customers through product knowledge, enhancing dining experience and brand loyalty.
- Trained and mentored new ambassadors on service standards and operational procedures.
- Collaborated with kitchen staff to ensure timely food preparation and accurate order fulfillment.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest satisfaction.
- Supported team members during peak hours, ensuring efficient service delivery and positive atmosphere serving more than 80 customers during busy shifts.
Education
Experiential Learning - Hospitality And Services
Disney College Program
Orlando, FL01.2026
Certificate of Technical Studies - Web Design
Sinclair Community College
Dayton, OH12.2024
High School Diploma -
Springboro High School
Springboro, OH05.2023
Skills
- Supportive interaction style
- Collaborative teamwork
- Service excellence
- Problem-Solving
- Detail-oriented approach
- Responsive to shifting priorities
- Skilled in digital tools and technologies
- Composed in high-stress situations
- Engaged listening ability
- Informed decision-making
Certification
ServSafe Food Handler
Timeline
Disney Food & Beverage College Program Internship
Walt Disney World Resort
01.2025 - Current
Barista
Yumi Boba Tea
04.2024 - 11.2024
Ambassador
Noodles & Company
04.2022 - 04.2024
Experiential Learning - Hospitality And Services
Disney College Program
Certificate of Technical Studies - Web Design
Sinclair Community College
High School Diploma -
Springboro High School
Awards
"Daisy Duck Degree" for Disney Heritage, "Mouseter’s" for Disney Leadership 101, "Mouseter’s" for Disney Hospitality 101, "Mouseter’s" for Disney's Magic Of Storytelling, "Ducktorate" for over 50 hours of classes provided by the Walt Disney Company focusing on customer service, heritage, history, and hospitality, and several Guest Recognitions for providing superior quality customer service.