Overview
Work History
Education
Skills
Timeline
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Chloe Accardo

Chesterfield,MI

Overview

6
6
years of professional experience

Work History

Office Manager

Slagle Family Wellness
Shelby, MI
01.2023 - Current
  • Conducted insurance verifications and pre-authorizations to ensure compliance with policies.
  • Processed global referrals to facilitate patient access to services.
  • Submitted paper claims for Medicaid, achieving timely reimbursements.
  • Trained front desk employees on procedures and best practices for efficiency.
  • Managed email communications, addressing inquiries promptly and professionally.
  • Pulled reports to analyze performance metrics and identify areas for improvement.
  • Maintained inventory levels, ensuring availability of necessary supplies.

Front Desk Receptionist

Slagle Family Wellness
Shelby, MI
06.2021 - Current
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Scheduled appointments and maintained and updated appointment calendars.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.

Restaurant Hostess

Aspen Restaurant & Bar
Macomb, MI
06.2019 - 01.2021
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Answered telephone to provide dining information and take reservations.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Greeted guests and sat customers at tables or in waiting areas.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.

Education

Bachelor of Arts - Psychology

Oakland University
Auburn Hills, MI
04-2022

Skills

  • Insurance verifications
  • Customer service
  • Appointment scheduling
  • Confidentiality maintenance
  • Mail handling
  • Training and coaching
  • Email communication
  • Multiline phone handling

Timeline

Office Manager

Slagle Family Wellness
01.2023 - Current

Front Desk Receptionist

Slagle Family Wellness
06.2021 - Current

Restaurant Hostess

Aspen Restaurant & Bar
06.2019 - 01.2021

Bachelor of Arts - Psychology

Oakland University

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Chloe Accardo