Chloe Accardo
Chesterfield,MI
Overview
6
6
years of professional experience
Work History
Office Manager
Slagle Family Wellness
Shelby, MI
01.2023 - Current
- Conducted insurance verifications and pre-authorizations to ensure compliance with policies.
- Processed global referrals to facilitate patient access to services.
- Submitted paper claims for Medicaid, achieving timely reimbursements.
- Trained front desk employees on procedures and best practices for efficiency.
- Managed email communications, addressing inquiries promptly and professionally.
- Pulled reports to analyze performance metrics and identify areas for improvement.
- Maintained inventory levels, ensuring availability of necessary supplies.
Front Desk Receptionist
Slagle Family Wellness
Shelby, MI
06.2021 - Current
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted visitors to provide information and direct to appropriate personnel.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Scheduled appointments and maintained and updated appointment calendars.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Restaurant Hostess
Aspen Restaurant & Bar
Macomb, MI
06.2019 - 01.2021
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Answered telephone to provide dining information and take reservations.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Greeted guests and sat customers at tables or in waiting areas.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
Education
Bachelor of Arts - Psychology
Oakland University
Auburn Hills, MI04-2022
Skills
- Insurance verifications
- Customer service
- Appointment scheduling
- Confidentiality maintenance
- Mail handling
- Training and coaching
- Email communication
- Multiline phone handling
Timeline
Office Manager
Slagle Family Wellness
01.2023 - Current
Front Desk Receptionist
Slagle Family Wellness
06.2021 - Current
Restaurant Hostess
Aspen Restaurant & Bar
06.2019 - 01.2021
Bachelor of Arts - Psychology
Oakland University