Chloe Addis
Saratoga Springs
Summary
Dynamic professional with extensive experience in crisis management and care coordination. Proven ability to enhance customer service excellence while maintaining organized operations. Skilled in office administration and communication, consistently achieving high performance levels and fostering positive relationships with clients and colleagues.
Overview
8
8
years of professional experience
Work History
Server/Bartender
Druthers Brewing Company
Saratoga Springs
06.2023 - Current
- Provided outstanding service to a high volume of daily patrons.
- Maintained organized and clean dining areas alongside service stations.
- Oversaw bar inventory management, ensuring prompt restocking of all supplies.
- Handled guest inquiries and complaints efficiently and professionally.
Health Home Care Manager
Building Blocks
Latham
01.2024 - 06.2025
- Executed assessments to evaluate client health and support needs.
- Developed comprehensive Health Home Care Plans for clients with chronic conditions and complex trauma.
- Provided crisis intervention in collaboration with emergency departments or hospitals.
- Facilitated referrals for medical equipment, assistive devices, medications, and therapies.
- Participated in community outreach to promote Health Home Care Program initiatives.
- Served as liaison between patients, families, and healthcare providers to enhance care coordination.
- Maintained accurate documentation of program activities, including client files and service authorization forms.
Juvenile Detention Center Behavioral Specialist
Petey Greene
Hadley
01.2023 - 06.2023
- Targeted behaviors significantly influencing school and community environments with strategic interventions.
- Supported staff and students facing safety concerns using non-violent crisis intervention techniques.
- Implemented processes for students, monitored outcomes, and adjusted plans based on evaluations.
- Assisted at-risk students in cultivating socially appropriate behaviors and conflict resolution skills.
Shift Manager
The Coop
Milburry
03.2021 - 08.2022
- Arranged coverage for staff absences to ensure uninterrupted operations.
- Secured funds against loss by maintaining low cash levels and proper safe usage.
- Communicated openly with employees and managers to address issues proactively.
- Trained, monitored, and motivated shift employees to maintain high performance levels.
Receptionist Administrator
Charlotte Klein Dance Centers
Worcester
08.2018 - 02.2021
- Provided prompt, professional service to callers and guests by swiftly addressing inquiries and routing connections.
- Executed daily opening and closing functions, including message retrieval and appointment preparation.
- Tracked metrics using Excel spreadsheets and analyzed data for performance reviews.
- Ensured fair operations through consistent enforcement of office policies, practices, and procedures.
Summer Recreation Counselor
Worcester Parks and Recreation
Worcester
05.2019 - 09.2019
- Organized, led, and promoted interest in recreational activities such as arts, crafts, sports, games, camping, and hobbies.
- Fostered positive learning environment, demonstrated positive behaviors and modeled teamwork.
- Communicated with parents, providing updates and answering questions about camp activities.
- Offered caring emotional and social support to children experiencing difficult events.
Dance Instructor
Charlotte Klein Dance Centers
Worcester
08.2017 - 06.2019
- Kept classes professional and on-track with proper leadership and management of students' behaviors.
- Developed and delivered dance curriculum for students at various skill levels.
- Maintained student progress using regular assessments and personalized instruction.
- Helped students develop social and communication skills through dance classes.
- Promoted self-esteem with encouraging approach and built confidence in student abilities.
Education
Bachelor of Science (B.S.) - Psychology
University of Massachusetts Amherst
Amherst, MA05.2023
Skills
- Crisis management and care coordination
- Communication skills
- Office administration
- Customer service excellence
Timeline
Health Home Care Manager
Building Blocks
01.2024 - 06.2025
Server/Bartender
Druthers Brewing Company
06.2023 - Current
Juvenile Detention Center Behavioral Specialist
Petey Greene
01.2023 - 06.2023
Shift Manager
The Coop
03.2021 - 08.2022
Summer Recreation Counselor
Worcester Parks and Recreation
05.2019 - 09.2019
Receptionist Administrator
Charlotte Klein Dance Centers
08.2018 - 02.2021
Dance Instructor
Charlotte Klein Dance Centers
08.2017 - 06.2019
Bachelor of Science (B.S.) - Psychology
University of Massachusetts Amherst