Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CHLOE AKER

Richmond,Texas

Summary

Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Human Resources Assistant

IES Residential
06.2021 - Current
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information, and creating employee profiles through ICIMS and Adobe. Responsible for 50 divisions across the US.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations (PAF's).
  • Developed and maintained HR policies and procedures- use of SHRM to ensure each state law requirement is met.
  • Enhanced candidate experience by streamlining recruitment processes and implementing best practices for 5,000 employees.
  • Streamlined payroll processing by implementing efficient data entry and verification techniques using ADP and Spectrum.
  • Provided support for audit procedures, contributing to a smooth and successful completion of internal reviews.
  • Increased candidate placements by developing and maintaining relationships with Division Managers, and candidates.
  • Enhanced compliance procedures by conducting thorough research and analysis of industry regulations.
  • Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
  • Streamlined office processes by implementing efficient organizational systems and procedures. Creation of Microsoft 360 projects for effective communication amongst HR and management.

Office Manager/Director of Operations

Sylvan Learning Centre
01.2018 - 06.2021
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Managed office operations while scheduling appointments.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Reported to senior management on organizational performance and progress toward goals.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Regional Office Manager/STEM Teacher

Snapology
01.2017 - 06.2020
  • Organized and updated databases, records and other information resources.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Created reports, presentations and other materials for executive staff.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.

Education

Bachelor of Science - Business Management

University of Phoenix
Tempe, AZ
12.2019

Skills

  • Talent Management
  • Employee Relations
  • Employee Onboarding
  • Office Administration
  • Recruitment
  • Business Administration
  • Microsoft Office
  • Employee Data Record Keeping

Certification

  • Director, Sylvan Learning
  • Electrician Apprentice, IES Residential
  • Business Management, University of Phoenix
  • CPR & First Aid
  • Academic Honors: Delta Mu Delta Honor Society, 2019

Timeline

Human Resources Assistant

IES Residential
06.2021 - Current

Office Manager/Director of Operations

Sylvan Learning Centre
01.2018 - 06.2021

Regional Office Manager/STEM Teacher

Snapology
01.2017 - 06.2020

Bachelor of Science - Business Management

University of Phoenix

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CHLOE AKER