Chloe Alkins
Essington,PA
Summary
Dependable and successful individual who provides fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
5
5
years of professional experience
Work History
Bar Back
Clam Tavern
05.2023 - 08.2023
- Greeted customers and provided friendly, knowledgeable service.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Restocked ice, condiments, and snacks.
- Replaced empty kegs and soda syrups.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Hostess and Carry-out
Bertucci's Kitchen & Bar
12.2020 - 03.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Used cash registers and credit card machines to cash out customers.
Cashier
Swiss Farms
03.2018 - 10.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
Education
Bachelor of Science - Criminal Justice And A Minor in Psychology
West Chester University of Pennsylvania
West Chester, PA05.2027
Skills
Problem solving
Communication
Customer De-Escalation
Customer Service
Project Planning
Task Delegation
Documentation and Reporting
Teamwork and Collaboration
Timeline
Bar Back
Clam Tavern
05.2023 - 08.2023
Hostess and Carry-out
Bertucci's Kitchen & Bar
12.2020 - 03.2022
Cashier
Swiss Farms
03.2018 - 10.2020
Bachelor of Science - Criminal Justice And A Minor in Psychology
West Chester University of Pennsylvania
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