Chloe Alvarado
Lubbock,TX
Summary
Property management professional prepared to deliver exceptional service and results. Brings valuable experience in managing property operations, tenant interactions, and lease negotiations. Highly collaborative and adaptable, known for effective teamwork and achieving goals. Proficient in property maintenance coordination and tenant communication.
Overview
5
5
years of professional experience
Work History
Assistant Property Manager
Case & Associates Property Management
02.2024 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Kept accurate records of all resident and tenant correspondence.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Showed apartments to potential tenants and answered questions regarding community.
- Processed security deposit refunds.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
Leasing Agent
Case & Associates Property Management
08.2021 - 11.2022
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Distributed and followed up on tenant renewal notices.
- Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
Unit Secretary
Covenant Medical Center
02.2020 - 08.2021
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurses, and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Coordinated communication between medical staff and patients' families, keeping everyone informed on treatment plans and progress updates.
Education
High School Diploma -
Coronado High School
Lubbock, TX05-2014
Skills
- Administrative support
- Strong communication skills
- Telephone and email etiquette
- Property tours and inspections
- Fair housing regulations
- Tenant issue resolution
- Relationship building and rapport
- Leasing and sales
- Unit inspection
- Staff management
- Property management
- Onsite tours
- Rent collection
Timeline
Assistant Property Manager
Case & Associates Property Management
02.2024 - Current
Leasing Agent
Case & Associates Property Management
08.2021 - 11.2022
Unit Secretary
Covenant Medical Center
02.2020 - 08.2021
High School Diploma -
Coronado High School
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