Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chloe Austin

Wilmington,NC

Summary

Organized Food Delivery Driver offering consistent record of fast deliveries and friendly service. Satisfies customers consistently by working fast, answering questions and accurately handling payments. Knowledgeable about different restaurants' procedures and promotions and skilled at handling concerns. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

9
9
years of professional experience

Work History

Delivery Driver

Spark
06.2022 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.

FOH Manager

Western Omelette
08.2020 - 06.2022
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Utilized upselling techniques to maximize revenue and increase customer satisfaction.
  • Developed and implemented marketing initiatives to increase sales and revenue.
  • Coordinated with suppliers to establish timely delivery of food and beverage items.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Developed unique events and special promotions to drive sales.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

General Manager

Planet Fitness
04.2018 - 07.2020
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Shift Supervisor

Baskin Robbins
01.2017 - 12.2017
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered successful training to more than 30 employees during tenure, educating on successful work processes and productivity strategies.
  • Resolved conflicts between employees to maintain positive and productive work environments.

Server

Pink Baking Company
08.2016 - 01.2017
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Shift Supervisor

Baskin Robbins
03.2015 - 08.2016
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.

Education

High School Diploma -

Choctawhatchee High Scholo
Fort Walton Beach, FL
06.2016

Skills

  • Route Management
  • Customer Service
  • Time Management
  • Food Delivery
  • Employee Scheduling
  • Verbal and Written Communication
  • Food Safety and Sanitation
  • Training and Development

Timeline

Delivery Driver

Spark
06.2022 - Current

FOH Manager

Western Omelette
08.2020 - 06.2022

General Manager

Planet Fitness
04.2018 - 07.2020

Shift Supervisor

Baskin Robbins
01.2017 - 12.2017

Server

Pink Baking Company
08.2016 - 01.2017

Shift Supervisor

Baskin Robbins
03.2015 - 08.2016

High School Diploma -

Choctawhatchee High Scholo

Similar Profiles

CREATE PROFILE
Chloe Austin