Chloe Baerwald
Camp Hill,PA
Summary
Diverse and talented Project Manager with end-to-end product experience. Highly capable author, orator, leader, and individual contributor. Demonstrated ability in coordinating cross-functional teams by analyzing technical information and communicating it efficiently to non-technical team members. Adaptable strategist with an exceedingly efficient workflow.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Project Manager UXR
Empowerly
REMOTE
10.2022 - Current
- Managed a global team of 20+ contractors, established company's first contractor training methodology, created and managed deliverables for hundreds of customers, resulting in a 30% decrease in complaints, 25% increase in 5-star reviews, and a 20% reduction in turnaround time.
- Created and maintained a brand new UX / UXR department within the company, drafting new management systems for the hundreds of data points of client feedback, while analyzing and passing off to marketing teams.
- Led 10+ client-facing features and through the product cycle from design to post-launch analysis, led 4 User Experience Research (UXR) campaigns from start to finish, increasing the marketability of the multi-million dollar company product.
Editor & Research Associate
Empowerly, Contractor
REMOTE
12.2021 - 10.2022
- Developed accessible spreadsheets of student academic opportunities while simultaneously copy editing mass emails to customers and authoring blog posts for the company marketing website, fostering new leads.
- Spearheaded the improvement of the multi-million dollar company portal by developing personalized resources and editing customer-facing language to improve efficiency of the operations team.
- Collaborated within the product team to facilitate positive relations between engineering and operations departments, ensuring the most efficient and accurate product launches in company history.
STEM Subject Matter Expert
Study.com
REMOTE
01.2021 - 02.2022
- Ensured the grammatical accuracy, factual soundness, and accessibility of Science, Engineering, Technology, and Mathematics practice questions for up to seven differing audiences.
- Managed competing deadlines and monitored the entirety of request backlog to ensure all contractor deadlines were met, maintaining company efficiency.
- Created and implemented new procedure for delivering feedback to inexperienced writers, balancing publishing-level standards with the ghost writers’ enthusiasm for participating in company projects.
Research Director
N.O.A.A. at University of Maryland
REMOTE
09.2020 - 05.2021
- Programmed six Python scripts and ten ArcGIS visualizations to illuminate forecast weaknesses for the National Oceanic and Atmospheric Administration (N.O.A.A.) in partnership with the University of Maryland.
- Headed a team of N.O.A.A forecasters to orchestrate a year-long online research project to improve flash flood forecasts, sparking formal review on the National Weather Service's official "flash flood" forecast criteria.
- Designed, authored, and orated a presentation of a year of technical meteorological findings, composed intentionally to be accessible to the mixed audience of 100+ students and professionals.
Teaching Assistant of Technical Writing
University of Maryland
COLLEGE PARK, MD
01.2020 - 01.2021
- Planned technical lessons accessible to all students, creating memorable messages that were easily retained, resulting in the highest class averages in recent memory.
- Created and implemented curriculum and classroom policy while managing competing deadlines to complete personal course load and communicate promptly with students and professor.
- Surpassed expectations academically and interpersonally to be invited to advance the following semester of 19 students in their technical writing abilities.
Education
Bachelor of Science - Atmospheric and Oceanic Sciences
University of Maryland - College Park
College Park, MD06.2021
Minor - Professional, Technical, Business, And Scientific Writing
University of Maryland - College Park
College Park, MD06-2021
Associate of Arts - Mathematics
Anne Arundel Community College
05.2019
Skills
- Project Management
- User Experience Research (UXR)
- Proposal Writing: Technical, Business
- End-To-End Product Management
- Presentations: Creation, Oration
- Suite Expertise: Google, Microsoft
- Instantaneous Problem Solving: Analytical, Creative
- Flexibility: Team Position, Project Timelines
Certification
McGraw-Hill: Spanish Level A1, Continuing Education, Presently Remote
Timeline
Project Manager UXR
Empowerly
10.2022 - Current
Editor & Research Associate
Empowerly, Contractor
12.2021 - 10.2022
STEM Subject Matter Expert
Study.com
01.2021 - 02.2022
Research Director
N.O.A.A. at University of Maryland
09.2020 - 05.2021
Teaching Assistant of Technical Writing
University of Maryland
01.2020 - 01.2021
Bachelor of Science - Atmospheric and Oceanic Sciences
University of Maryland - College Park
Minor - Professional, Technical, Business, And Scientific Writing
University of Maryland - College Park
Associate of Arts - Mathematics
Anne Arundel Community College
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