Chloe Baker
Berwick,ME
Summary
Professional manager prepared for leadership roles within dynamic environments. Strong focus on team collaboration, ensuring flexibility to meet changing needs. Expert in staff coordination, conflict resolution, and operational efficiency. Reliable and results-driven, known for fostering a positive work environment and achieving organizational goals. Food safety certified.
Overview
5
5
years of professional experience
Work History
Shift Manager
Starbucks
10.2022 - Current
- Supervise daily operations, ensuring adherence to company policies and safety standards.
- Actively train and mentor staff on operational procedures and customer service excellence daily, there is always room for improvement.
- Streamlined workflows while pinpointing and effectively resolving any bottlenecks, enhancing team efficiency and customer satisfaction.
- Implemented inventory management techniques, minimizing stock discrepancies and optimizing supply levels.
- Kept employees operating productively and working on task to meet business and customer needs.
- Promoted a positive work environment through open communication and constructive feedback.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Coordinated shift schedules, balancing staffing needs with operational demands to ensure coverage.
- Monitored equipment functionality, promptly addressing maintenance issues to prevent disruptions in service.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Restaurant Server
Aggie's Ice Cream
04.2021 - 10.2023
- Managed order accuracy and timely delivery, ensuring efficient dining experiences for customers.
- Cash management, company banking, and counting and dispersing of employee tips.
- Prioritized customer experience through attentive and personalized interactions.
- Facilitated high customer volume with low staff ratios.
- Conducted the daily cleaning services on all industrial equipment.
- Experience working with special needs customers, ensuring their experience mirrored their needs.
Restaurant Server
The Outlook Tavern
03.2022 - 07.2022
- Assisted in menu knowledge, facilitating informed dining choices for customers.
- Experience with both host, waitressing, and bussing positions.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Maintained cleanliness and organization of dining area, enhancing overall restaurant ambiance.
- Adapted quickly to a fast-paced environment, managing multiple tables and guest requests simultaneously.
- Supported team members during peak hours, fostering a cooperative work atmosphere.
- Experience with event planning for large events and tournaments.
Summer Camp Counselor
Berwick Recreation
06.2021 - 08.2021
- Managed daily operations of camp programs and activities for campers, enhancing engagement and participation.
- Supervised children during outdoor and indoor activities, ensuring safety and adherence to guidelines.
- Provided support with behavioral management strategies, coaching respectful tendencies.
- Acted as a positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
- Fostered a supportive and inclusive environment for all campers, promoting teamwork and respect among peers.
- CPR and first aid certified to ensure safety in case of an emergency.
Customer Service
Kohl's
10.2020 - 08.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Learned company policies and procedures to ensure compliance during transactions.
- Assisted customers with product inquiries and return processes.
- Maintained cleanliness and organization of the store to enhance customer experience.
- Developed and managed relationships with customers to increase customer loyalty.
- One of the top credit-selling employees in the district.
Education
Bachelor of Science - Health Sciences
Arizona State University
Tempe, AZ06-2027
High School Diploma -
Noble High School
North Berwick, ME06-2022
Career Certification - Emergency Medicine
Sanford Regional Technical Center
Sanford, ME06-2022
Skills
- Management
- New Employee Onboarding
- Problem Solving
- Organization
- Team Development
- Able to Apply Multiple Sale Strategies
- Quality Control
- Strategy Development
- Recognize Areas of Inefficiencies
- Implement corrective actions to eliminate Inefficiencies
Timeline
Shift Manager
Starbucks
10.2022 - Current
Restaurant Server
The Outlook Tavern
03.2022 - 07.2022
Summer Camp Counselor
Berwick Recreation
06.2021 - 08.2021
Restaurant Server
Aggie's Ice Cream
04.2021 - 10.2023
Customer Service
Kohl's
10.2020 - 08.2021
Bachelor of Science - Health Sciences
Arizona State University
High School Diploma -
Noble High School
Career Certification - Emergency Medicine
Sanford Regional Technical Center
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