Summary
Overview
Work History
Education
Skills
Timeline
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Chloe Ballard

Clarksville,TN

Summary

Customer-oriented service representative that is committed to providing exceptional experience by responding swiftly to customer demands. First-rate negotiation, problem resolution and time management abilities. Polished in responding to over 90 calls and inquiries to solve issues promptly. Proven to build and solidify customer relationships, develop client loyalty and increase customer retention. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Consumer Cellular
05.2020 - 10.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Determined hardware and network system issues using proactive troubleshooting techniques.
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
  • Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Answered questions and provided information to customers about new software or hardware.
  • Offered new customers training to reduce frustration and improve customer satisfaction.
  • Documented support interactions for future reference.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Created user accounts and assigned permissions.

Manager

AMC Theatres
06.2019 - 05.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Improved safety procedures to create safe working conditions for workers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Overnight Stock Manager

Walmart
03.2017 - 06.2019
  • Maintained neat and organized backroom to easily access merchandise and drive sales.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
  • Set up displays of merchandise to market new products to customers.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Censor-tagged merchandise to help deter theft and maximize sales of merchandise.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Organized records of vehicles, schedules and completed orders.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Education

High School Diploma -

Bryan Station High School
Lexington, KY
06.2018

Skills

  • Scheduling
  • Consultative Sales
  • Report Generation
  • Complaint Resolution
  • Paperwork Processing
  • Call Management
  • Information Security
  • Account Updating
  • Data Collection
  • Data Entry
  • Customer Relationship Management (CRM)
  • Money Handling Abilities
  • Multi-Line Phone Talent
  • Report Transcription
  • Retail Store Support
  • Client Relations
  • Order Processing
  • Product Sales
  • Call Center Operations
  • Prioritization
  • Office Equipment Proficiency
  • Technical Support
  • Customer Service
  • Team Development
  • Stock Management
  • Documentation
  • Computer Proficiency

Timeline

Customer Service Representative

Consumer Cellular
05.2020 - 10.2023

Manager

AMC Theatres
06.2019 - 05.2020

Overnight Stock Manager

Walmart
03.2017 - 06.2019

High School Diploma -

Bryan Station High School

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Chloe Ballard