Chloe Barnes
Riverside,CA
Summary
Self-motivated Quality Assurance Analyst with outstanding oral and written communication skills. Extensive knowledge in healthcare and claim research. Solid background performing quality assurance testing and consultative services for customers/commercial accounts.
Overview
11
11
years of professional experience
Work History
Quality Assurance Analyst
Cigna
03.2023 - Current
- Verified provider documentation accurately supported diagnoses and procedures coded.
- Applied comprehensive knowledge of medical terminology, disease processes, treatment modalities and principles and practices of health services to confirm proper code selections.
- Assisted facility providers with documentation requirements to completely and accurately reflect patient care provided.
- Consulted with providers for clarification of conflicting or ambiguous clinical data.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release
- Liaised between quality control and other departments and contractors, providing project updates and consultation
Real Estate Agent
R.A. Coleman Realty
03.2020 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Increased sales at brokerage by 20%
Leasing Consultant
Equity Residential
10.2022 - 02.2023
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Electronic Medical Record Quality Analyst
Atena
01.2013 - 12.2017
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Input data into computer programs and filing systems.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Followed up with medical staff regarding missing information in patient records.
- Researched and resolved medical record discrepancies.
- Sorted and distributed incoming and outgoing medical records.
Education
LVN -
Four-D College - Colton
Colton, CA05.2014
High School Diploma -
Wilmer Amina Carter High School
Rialto, CA05.2012
Skills
- Medical Terminology
- MEDITECH EHR Software
- Electronic Medical Record Software
- Quality Assurance
- HEDIS
- NCQA
- Test Case Development
- Microsoft Software
- Technical Analysis
- Improvement Recommendations
- Records Management
Timeline
Quality Assurance Analyst
Cigna
03.2023 - Current
Leasing Consultant
Equity Residential
10.2022 - 02.2023
Real Estate Agent
R.A. Coleman Realty
03.2020 - Current
Electronic Medical Record Quality Analyst
Atena
01.2013 - 12.2017
LVN -
Four-D College - Colton
High School Diploma -
Wilmer Amina Carter High School
Similar Profiles
Diahanna BridgesDiahanna Bridges
Customer Service Representative at CignaCustomer Service Representative at Cigna
Rudee FriarRudee Friar
Customer Service Representative at CignaCustomer Service Representative at Cigna
Tiffany LovatoTiffany Lovato
Customer Service Advocate at CignaCustomer Service Advocate at Cigna
Luis GilLuis Gil
Customer Service Representative at CignaCustomer Service Representative at Cigna
Tommy TranTommy Tran
Material Handler Team Lead at Complete Coach WorksMaterial Handler Team Lead at Complete Coach Works