Chloe Beal
Orlando,United States
Overview
7
7
years of professional experience
Work History
Attractions Attendant
Universal Orlando Resort
03.2022 - Current
- Interacting with over 10,000 guests while staying responsible for creating a safe, comfortable, and consistent guest experience
- Working in a high-stress, fast-paced environment while communicating safety protocols
- Documenting hourly dispatch times, guest capacity, downtimes, and safety audits
- De-escalating unpleasant guest situations to maintain The Universal Way
Trainer F&B
Walt Disney World
10.2021 - 03.2022
- Providing exceptional guest service to thousands of resort guests a day and continually training new employees each shift
- Exhibiting resourceful time management to provide the best learning experience possible for my trainees, all while demonstrating and encouraging the Five Keys (Safety, Courtesy, Inclusion, Show, and Efficiency).
Hostess
Bahama Breeze
05.2021 - 10.2021
- Providing a comfortable, laid-back dining experience for many guests each evening
- Working diligently on OpenTable to create the best seating chart for both servers and guests
Assistant Event Manager
Maltz Jupiter Theatre
08.2019 - 03.2020
- Transporting the needed equipment for event setup and breakdown
- Driving 15-passenger vans to transport actors and singers.
Front Desk Receptionist
Amazing Grace Ballet Theatre
08.2016 - 02.2020
- Answering e-mails and phone calls regarding tuition sales, class attendance, rehearsal schedules, and potential students
- Maintaining a positive and welcoming first impression for parents, students, and visitors
Assistant Box Office Manager
Sunrise Theatre Fort Pierce
05.2018 - 08.2018
- Assisting in the electronic ticket delivery and will-call ticket sales for summer events
- Printing tickets, checking the accuracy of date, time, and seat numbers.
Education
Bachelor of Science - Entertainment Management
University of Central Florida
Orlando, FL08.2023
Bachelor of Arts - Theatre Studies
University of Central Florida
Orlando, FL08.2023
Skills
- Guest Satisfaction
- Commercial Driving
- Telecommunications
- Cash Handling
- Receptionist Duties
- Costumer Service
Timeline
Attractions Attendant
Universal Orlando Resort
03.2022 - Current
Trainer F&B
Walt Disney World
10.2021 - 03.2022
Hostess
Bahama Breeze
05.2021 - 10.2021
Assistant Event Manager
Maltz Jupiter Theatre
08.2019 - 03.2020
Assistant Box Office Manager
Sunrise Theatre Fort Pierce
05.2018 - 08.2018
Front Desk Receptionist
Amazing Grace Ballet Theatre
08.2016 - 02.2020
Bachelor of Science - Entertainment Management
University of Central Florida
Bachelor of Arts - Theatre Studies
University of Central Florida
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