Summary
Overview
Work History
Education
Skills
Timeline
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Chloe Beatrez

Spicer,MN

Summary

I have been working since I was 14 and have gathered experience in several different areas. I am able to connect with customers and work around any issues they may have while keeping them happy. I work well under pressure and I am a quick learner, learning a job in about a week with proper training.

Overview

2
2
years of professional experience

Work History

Team Member

Dairy Queen Grill & Chill
03.2024 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Worked different stations to provide optimal coverage and meet production goals.

Manager

1000 Degrees Pizzeria
04.2023 - 03.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Host

Grizzly's Wood-Fired Grill
03.2022 - 05.2023
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.

Education

Dream Technical Academy
Willmar, MN
06.2023

Skills

  • Customer Service
  • Positive Attitude
  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Following Instructions
  • Collaboration and Teamwork
  • Cleaning

Timeline

Team Member

Dairy Queen Grill & Chill
03.2024 - Current

Manager

1000 Degrees Pizzeria
04.2023 - 03.2024

Host

Grizzly's Wood-Fired Grill
03.2022 - 05.2023

Dream Technical Academy

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Chloe Beatrez