Chloe Belanger
Savannah,GA
Summary
Dynamic and results-driven hospitality manager with over 10 years of experience in delivering exceptional guest experiences and optimizing operational efficiency in high-pressure environments. Proven expertise in team leadership, budget management, and customer relationship building. Recognized for a keen eye for detail and a passion for creating memorable events that exceed client expectations. Seeking to leverage extensive background in hospitality management to transition into event planning, bringing strong organizational skills, creativity, and a deep understanding of client needs to curate and execute successful events. Committed to fostering collaborative relationships with vendors and stakeholders to ensure seamless event execution and outstanding outcomes.
Overview
10
10
years of professional experience
Work History
Director of Event Services
Hyatt Regency Savannah
07.2022 - Current
- Enhanced banquet operations by streamlining communication between culinary and events team.
- Directed and managed banquet functions for anywhere from 10–600-person event.
- Oversaw scheduling of banquet staff while maintaining optimal staffing levels during peak seasons without compromising on quality service delivery.
- Developed comprehensive training programs for staff to improve service quality and efficiency.
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience during their programs.
- Focused on improving cleanliness of meeting space by pushing Event Set Up supervisor to take ownership of areas
- Successfully the "Banquet Captain" role back to the property after being eliminated during the pandemic.
- Promoted and transferred out three of my team members into higher management roles.
Operations Manager - Front Office
Hyatt Regency Savannah
03.2021 - 07.2022
- Coached employees through day-to-day work and complex problems, responded quickly to questions to improve understanding of job responsibilities.
- Acted as the "Service Champion" for Front Office and created a positive atmosphere for guest satisfaction.
- Drove Front Desk Upsell Program in order to assist in maximizing hotel revenue
- Solicited employee feedback, utilizing an "open door" policy, and reviewed employee satisfaction results to identify and address opportunity areas
- Completed and monitored employee schedules
- Monitored and ensured VIP arrivals were executed to highest standard
- Acted as Manager on Duty as required and responded to emergency situations in a quick and efficient manner.
- Successfully hired and re-trained the Guest Services team upon the department's return to the hotel operation after being eliminated since 2020.
- Achieved World of Hyatt enrollment goal of 16.3% for 2021. On track to exceed goal of 17.5% for 2022 with enrollment rate of 20.0% for first four months of the year
- Achieved Check In Process score of 75.6% and Customer Service score of 62.5% year to date in 2022
- Successfully promoted two Front Office Supervisors into Assistant Manager positions
Assistant Operations Manager - Front Office
Hyatt Regency Savannah
03.2019 - 03.2021
- Assisted with all front office operations and navigated team through the pandemic
- Ability to quickly adapt and change through updated guidelines given by Hyatt Corporation and CDC
- Continuously keeping team motivated and challenged throughout the quickly changing industry
- Lead Front Office team without a Front Office Manager for 8 months before being promoted to department head position
Assistant Operations Manager - Food and Beverage
Hyatt Regency Savannah
04.2018 - 03.2019
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Managed & Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Managed bar and wait staff and assisted with hiring and training staff.
- Assisted selection, ordering and inventory controls of wine, beer and alcohol program.
- Maintained exhaustive knowledge of beer, wine, liquor products available and creating cocktail menu
Assistant Food and Beverage Manager
Hyatt Regency Coconut Point
05.2014 - 04.2018
- Supported and managed the food and beverage outlets while working closely with the Food & Beverage Director and other hotel departments.
- Ensured effective hiring, training, development, promotion and continuous reinforcement.
- Developed and implemented creative strategies for revenue enhancement such as setting up training for team with our wine vendors and distributors
- Planned, coordinated & managed special events and holiday functions.
- Ability to take initiative to run F&B outlets as a free standing entity.
Education
Bachelor of Science - Resort And Hospitality Managment
Florida Gulf Coast University
Fort Myers, FL12.2015
Skills
- Planning and Prioritization
- Hospitality Management
- Payroll Oversight
- Staff Training & Team Management
- Customer Service & Guest Satisfaction
- Interviewing and Hiring
- VIP Guest Relations
- Coaching and Mentoring
- Event Coordination & Logistics
- Creative Problem Solving
Timeline
Director of Event Services
Hyatt Regency Savannah
07.2022 - Current
Operations Manager - Front Office
Hyatt Regency Savannah
03.2021 - 07.2022
Assistant Operations Manager - Front Office
Hyatt Regency Savannah
03.2019 - 03.2021
Assistant Operations Manager - Food and Beverage
Hyatt Regency Savannah
04.2018 - 03.2019
Assistant Food and Beverage Manager
Hyatt Regency Coconut Point
05.2014 - 04.2018
Bachelor of Science - Resort And Hospitality Managment
Florida Gulf Coast University
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