Chloe Bennett
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
8
8
years of professional experience
Work History
General Manager
Oaks 46 Steak House
05.2021 - 07.2023
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Back Office Lead /Receptionist
All Kids Dentistry
05.2015 - 10.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Explained treatment procedures and instructed patients on home care guidelines.
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
- Took dental images following strict patient protection rules, applying lead aprons.
Education
Dental Assisting
School Of Dental Assisting
Valencia, CA09.2014
High School Diploma -
Quartz Hill High School
Quartz Hill, CA05.2011
Skills
- Communication Skills
- Project Planning
- Coaching and Mentoring
- Staff Development
- Quality Control
- Critical Thinking
- Customer Service
- Problem-Solving Ability
- Schedule Mastery
- POS Systems and Ordering Platforms
- Prioritization
- Business Development Understanding
Timeline
General Manager
Oaks 46 Steak House
05.2021 - 07.2023
Back Office Lead /Receptionist
All Kids Dentistry
05.2015 - 10.2019
Dental Assisting
School Of Dental Assisting
High School Diploma -
Quartz Hill High School
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