Chloe Bolkcom
Rexburg,ID
Summary
Knowledgeable and dedicated customer service professional with extensive experience in fast food and customer service industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Crew Trainer
McDonald's
Upland, CA
08.2020 - 08.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Trained new team members on restaurant procedures.
- Provided ongoing coaching and mentoring to crew members to increase productivity levels.
- Collaborated with other trainers to develop effective methods for teaching new concepts.
- Ensured that all safety protocols were followed during training sessions.
Dealer Support Representative
Kuubix Energy
Rexburg, ID
11.2021 - 10.2022
- Resolved customer issues and escalated complex issues to manager.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
Dealer Sales Representative
Safe Streets USA
Rexburg, ID
01.2023 - Current
- Assisted dealers with technical challenges related to installation or use of products and services.
- Answered dealer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with dealer representatives by providing personalized assistance and support.
- Answered inbound calls and chats to facilitate dealer service.
- Set up and activated customer accounts.
- Escalated customer and dealer concerns to supervisors for immediate rectification.
- Informed customers and dealers about billing procedures, processed payments and provided payment option setup assistance.
- Made outbound calls to obtain account information.
Education
High School Diploma -
Upland High School
Upland, CA06.2021
Some College (No Degree) - Elementary Education
Brigham Young University - Idaho
Rexburg, IDSkills
- Complaint Resolution
- Data Collection
- Inbound and Outbound Calling
- Call Management
- Appointment Scheduling
- Account Updating
- Adaptive Team Player
- Active Listening
- Critical Thinking
- Problem Resolution
- High-Energy Attitude
Timeline
Dealer Sales Representative
Safe Streets USA
01.2023 - Current
Dealer Support Representative
Kuubix Energy
11.2021 - 10.2022
Crew Trainer
McDonald's
08.2020 - 08.2022
High School Diploma -
Upland High School
Some College (No Degree) - Elementary Education
Brigham Young University - Idaho