Summary
Overview
Work History
Education
Skills
Timeline
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Chloe Bowden

Atlanta,GA

Summary

I am a dedicated worker with excellent communication, time management,detail oriented, dependable and tech savvy. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.

Overview

7
7
years of professional experience

Work History

Front Desk Concierge

NFC Management
07.2025 - Current
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Utilized variety of organizational and communication skills to drive guest satisfaction.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Owner and Sales Associate

Carpe Jewels
01.2024 - Current
  • Trained and motivated employees to perform daily business functions.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed day-to-day business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Personal Assistant

G&T Exquisites
12.2023 - 01.2024
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
  • Kept detailed track of household and maintenance inventory and schedules.
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Developed and implemented activities to improve clients' quality of life.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Managed filing system, entered data and completed other clerical tasks.

Customer Service Manager

Dream Girl Boutique
11.2018 - 12.2023
  • Maintained customer satisfaction by gathering actionable insights and offering solutions
  • Leveraged digital technology to service customers via email or online chat
  • Recruited and trained employees, fostering customer service mission and objectives
  • Prepared and maintained work schedules to meet business volume and minimize customer inconvenience
  • Followed up with customers to drive satisfaction and gain service feedback
  • Conducted monthly meetings to create business plans to drive successful monthly business
  • Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement
  • Implemented revenue strategies through statistical analysis
  • Led and directed team members on effective methods, operations and procedures
  • Created weekly schedules based on predicted staffing needs, budgets and employee requests

Education

Aesthetics -

Atlanta School Of Aesthetics
Dunwoody, GA
09.2019

Skills

  • Work Prioritization
  • Handling Escalations
  • Technical Proficiency
  • Administration and Reporting
  • Verbal and Written Communication
  • Leading Team Meetings
  • Workflow Management
  • Social Media Management Experience
  • Leadership
  • Social media control
  • Marketing tactics
  • Staff management
  • Business marketing
  • Business administration
  • Customer relations
  • Crisis management
  • Staff hiring
  • Meeting planning

Timeline

Front Desk Concierge

NFC Management
07.2025 - Current

Owner and Sales Associate

Carpe Jewels
01.2024 - Current

Personal Assistant

G&T Exquisites
12.2023 - 01.2024

Customer Service Manager

Dream Girl Boutique
11.2018 - 12.2023

Aesthetics -

Atlanta School Of Aesthetics

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