Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chloe Bowen

Simi Valley,CA

Summary

Proficient Department Lead eager to cross-train in different areas and expand operational expertise. Adept at promoting business efficiency and enabling gains in quality and profitability by providing top-notch team work.

Overview

4
4
years of professional experience

Work History

Department Lead

Hobby Lobby
08.2020 - 08.2022
  • Set up displays and trained employees on current promotions.
  • Oversaw efficient inventory stocking and supply rotation.
  • Managed team schedules, department projects and quality assurance.
  • Oversaw other department to cover for other department leaders.
  • Communicated with managers of other departments to maintain transparency.
  • Set and maintain seasonal department and warehouse when lacking proper leadership.

Assistant Team Lead

H&r Block
03.2020 - 04.2021
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily revenue targets objectives and attain advancement.
  • Kept reception area clean and neat to give visitors positive first impression.
  • scheduling and confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.

Shift Lead

Fishy Finds Mercantile
07.2019 - 12.2019
  • Completed store opening and closing procedures and balanced tills.
  • Trained and mentored new employees to maximize team performance.
  • Responded to and resolved customer questions and concerns.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Maintained safe working environment by observing safety procedures, policies and regulations.

Cashier

Smart And Final
07.2018 - 12.2018
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

Education

High School Diploma -

Simi Valley High School
Simi Valley, CA
06.2018

Skills

  • Customer Loyalty
  • Surface Work
  • Constructive Feedback
  • Cash Register Operations
  • Maintaining Clean Work Areas
  • Cash Counting
  • Customer Service
  • Safety Awareness
  • Workload Balancing

Timeline

Department Lead

Hobby Lobby
08.2020 - 08.2022

Assistant Team Lead

H&r Block
03.2020 - 04.2021

Shift Lead

Fishy Finds Mercantile
07.2019 - 12.2019

Cashier

Smart And Final
07.2018 - 12.2018

High School Diploma -

Simi Valley High School

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Chloe Bowen