Chloe Bradley
Cincinnati,OH
Summary
Detail-oriented scheduling expert with two years of experience in managing appointments. Actively seeks to improve processes and increase efficiency while maintaining high-level customer service. Able to handle patient inquiries and coordinate care effectively and compassionately. Seeking to utilize my organizational skills and dedication to patient care in a challenging team management role within a healthcare organization.
Overview
5
5
years of professional experience
Work History
Pre-Service Access Coordinator
The Christ Hospital Health Network
08.2023 - Current
- Schedule outpatient imaging and testing services in Epic.
- Collaborate with medical office staff and imaging leadership to schedule STAT imaging appointments.
- Manage appointment work queues by making outbound calls to schedule infusion appointments.
- Train new hires on scheduling procedures and departmental protocols.
- Consistently meet and exceed KPI targets related to appointment scheduling, registration accuracy and call volumes.
Guest Care Coordinator
Nurtur Aveda
06.2022 - Current
- Scheduled appointments for Salon + Spa guests using SalonBiz.
- Educated guests on Aveda services, products, pricing, and rewards programs.
- Enforced the 24-hour cancellation policy in accordance with salon policy.
- Made confirmation calls to verify appointments and conducted service survey follow-ups to collect feedback and address any concerns.
Internal Operations Assitant
HR Elements
08.2021 - 01.2022
- Assisted team with Internal Operations management.
- Tracked commission and package hours for clients utilizing Quickbooks reporting.
- Made collection calls for overdue invoices.
- Updated internal systems, company intranet and internal resources.
- Assisted with onboarding/offboarding employees in Paylocity.
- Updated client information and opportunities in the CRM.
- Organized company events and product delivery coordination.
Community Health Worker Intern
YMCA Youth And Family Services
10.2020 - 12.2020
- Provided assistance to the Stable Families Program Coordinator and other team members.
- Provided other organizational and marketing assistance to the team of Community Health Workers.
Communications/Gen-H Intern
The Health Collaborative
06.2019 - 08.2019
- Provided support to the Senior Manager of External Relations.
- Conducted interviews and published articles covering health initiatives and community events.
- Assisted with grant writing, research & data entry.
Education
Bachelor of Arts - Women's Gender And Sexuality Studies
The Ohio State University
Columbus 05.2021
Ohio State College Of Nursing -
Community Health Worker Certification
Columbus12.2020
Skills
- Solution-Oriented Problem Solving
- Organizational skills
- Effective Communication
- Demonstrated Leadership
- Conflict Resolution and De-escalation
- Task Management and Prioritization
- Customer Service
- Technical Proficiency
- Positive Attitude
Timeline
Pre-Service Access Coordinator
The Christ Hospital Health Network
08.2023 - Current
Guest Care Coordinator
Nurtur Aveda
06.2022 - Current
Internal Operations Assitant
HR Elements
08.2021 - 01.2022
Community Health Worker Intern
YMCA Youth And Family Services
10.2020 - 12.2020
Communications/Gen-H Intern
The Health Collaborative
06.2019 - 08.2019
Bachelor of Arts - Women's Gender And Sexuality Studies
The Ohio State University
Ohio State College Of Nursing -
Community Health Worker Certification
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