Summary
Overview
Work History
Education
Skills
Additional Information
Personal Information
Timeline
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Chloe Breeden

Roseau,MN

Summary

obtain a responsible position so that I may use my skills as an enhancement to the company Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Cardinal Health
11.2022 - 07.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Front Desk Agent

Residence Inn by Marriott
02.2018 - 11.2022
  • Performing check-in/check-out tasks, managing reservations, and providing information to guests.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

Guest Advocate

Target
05.2018 - 02.2021
  • Operating cash registers, handling returns, answering phones and providing customer service.
  • Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
  • Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
  • Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
  • Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
  • Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
  • Managed high-volume workloads under tight deadlines while maintaining focus on delivering exceptional service to every customer.

Education

No Degree -

Macomb Community College
Warren, MI

Skills

  • Call center experience
  • Customer Relations
  • Data Entry
  • Money handling abilities
  • Complaint Handling
  • Microsoft Excel
  • Customer service
  • Critical Thinking
  • Professional telephone demeanor
  • Product Knowledge
  • Appointment Scheduling

Additional Information

Experienced in providing prompt customer service, Aggressive attitude towards time management productivity and efficiency, Ability to multi-task with accuracy, Answered phones, active listening, Team player, Detail Oriented, Commitment to quality organization, Ability to work quickly with accuracy, Maintain good communication skills, Customer Service Orientation, strong patience, adaptability, initiative, persuasiveness, Stress tolerance, high energy level and maintain integrity, Good organizational skills, Skills: Patience, attentiveness, clear communication skills, time management

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Customer Service Representative

Cardinal Health
11.2022 - 07.2023

Guest Advocate

Target
05.2018 - 02.2021

Front Desk Agent

Residence Inn by Marriott
02.2018 - 11.2022

No Degree -

Macomb Community College

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Chloe Breeden