Chloe Brunson
Fort Wayne,IN
Summary
As a Customer Service Representative, I have dealt with many types of people over the last couple years. I've learned a variety of office skills such as running a POS, making and receiving phone calls, taking payments, and opening/closing a facility independently. I've also learned several personal skills over the years as well including de-escalating situations, resolving conflicts, and building rapport. The business and workplace skills that I've developed have enabled me to excel in the workforce, and the personal skills I've learned have improved my daily personal interactions and will assist my future career in Criminal Justice, Criminology, and Law.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
PSM Sports
Fort Wayne, IN
08.2022 - Current
- Resolved customer complaints promptly and efficiently.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Updated databases with new and modified customer data.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided accurate information about products and services to customers.
- Answered customer inquiries via phone, email, and chat.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Developed strong customer relationships to encourage repeat business.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Developed strong relationships with customers by providing personalized assistance and support.
- Mentored junior team members and managed employee relationships.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Facilitated events
Education
High School Diploma -
Carroll High School
Fort Wayne, IN06-2025
Some College (No Degree) - Non-Degree Seeking Courses
Indiana University East
Richmond, IN (Online)Skills
- Professional telephone demeanor
- Account updating
- Scheduling
- Building rapport
- Strong teamwork
- Microsoft office expertise
- New teller training
- Empathy and patience
- De-escalation techniques
- Filing
- Critical thinking
- Microsoft Excel
- Stress management
- Punctuality and reliability
- Staff training
- Conflict resolution
Affiliations
- SODA (Student Organ Donation Advocates)
- LLS (Leukemia and Lymphoma Society)
- School volleyball: 2 years
- Track and Field: 2 years
- I enjoy reading, studying cases, and making connections with others.
Languages
English
Native/ Bilingual
Spanish
Elementary
Accomplishments
- Honor Roll
- Academic Honors Diploma
- Mental Attitude Award: Volleyball- Freshman Year
Certification
- CPR Certified
Timeline
Customer Service Representative
PSM Sports
08.2022 - Current
High School Diploma -
Carroll High School
Some College (No Degree) - Non-Degree Seeking Courses
Indiana University East
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