Shift Supervisor
Starbucks
02.2022 - Current
Hi, I’m
Chloe Burks
Shift Lead
Virginia Beach,VA
Timeline
Server
Brick Anchor Brewhouse
06.2021 - 01.2022
E-Commerce Personal Shopper
Kroger
03.2020 - 05.2021
Oscar F. Smaith Highscool
High School Diploma
08.2017 - 05.2021
Work Preference
Desired Job Title
ServerE-Commerce Personal ShopperShift SupervisorWork Type
Full TimeLocation Preference
HybridImportant To Me
Career advancementHealthcare benefitsPaid sick leavePersonal development programsWork History
Starbucks
Shift Supervisor
02.2022 - Current
Job overview
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
Brick Anchor Brewhouse
Server
06.2021 - 01.2022
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Kroger
E-Commerce Personal Shopper
03.2020 - 05.2021
Job overview
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
- Streamlined order processing and fulfillment by implementing efficient organizational techniques and time management strategies.
- Provided training materials for new employees joining the personal shopper team so they can quickly get up-to-speed on the company''s processes and expectations.
- Assisted customers with returns, exchanges, and refunds as necessary, demonstrating a commitment to outstanding service at all times.
Overview
6
years of professional experience
4
years of post-secondary education
Education
Oscar F. Smaith HighscoolChesapeake, VA
High School Diploma
08.2017 - 05.2021
Skills
Cash handling
Workplace safety
Staff management
Customer-oriented
Training and mentoring
Inventory control and record keeping
Team leadership
Problem-solving
POS system operation
Summary
Experienced with team leadership, ensuring smooth operations and high productivity. Utilizes effective conflict resolution and strategic planning to maintain positive work environment. Track record of enhancing team performance and maintaining operational efficiency.
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