Chloe Cabral
Cranston,RI
Summary
Dynamic professional with proven expertise in beverage creation and customer service, honed at Dunkin Donuts. Excelled in up-selling and display case merchandising, enhancing sales with adaptive and creative solutions. Known for exceptional tea expertise and a friendly, outgoing demeanor, consistently achieving high customer satisfaction. Skilled in fostering warm customer relationships and maintaining high hygiene standards in fast-paced environments.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
4
4
years of professional experience
Work History
Barista
Dunkin Donuts
02.2024 - Current
- Maintained regular and consistent attendance and punctuality.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Controlled line and crowd with quick, efficient service.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Used POS system to accurately enter orders and process payments.
Server
Thirsty Beaver
05.2023 - 07.2024
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Applebees Bar and Grille
05.2021 - 05.2023
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
No Degree - Buisnes Management
Community College of Rhode Island
Warwick, RI06-2026
High School Diploma -
Cranston Highschool West
Cranston, RI06-2022
Skills
- Tea expertise
- Up-selling
- Soft selling
- Display case merchandising
- Dining room maintenance
- Opening and closing duties
- Excellent memory
- Active listener
- Ordering procedures
- Friendly and outgoing
- Positive and professional
- Adaptive and creative
Timeline
Barista
Dunkin Donuts
02.2024 - Current
Server
Thirsty Beaver
05.2023 - 07.2024
Server
Applebees Bar and Grille
05.2021 - 05.2023
No Degree - Buisnes Management
Community College of Rhode Island
High School Diploma -
Cranston Highschool West
Similar Profiles
Peter CayePeter Caye
Compliance / Sanitation Manager at Great American Donuts (Dunkin Donuts)Compliance / Sanitation Manager at Great American Donuts (Dunkin Donuts)
Richard AbainciaRichard Abaincia
Shift Manager at Golden Donuts Incorporated/ Dunkin DonutsShift Manager at Golden Donuts Incorporated/ Dunkin Donuts
Nadia MckissackNadia Mckissack
Dunkin, Crew Member at Donuts, Dunkin' DonutsDunkin, Crew Member at Donuts, Dunkin' Donuts
Melina NatarenMelina Nataren
Crew Member at Dunkin' DonutsCrew Member at Dunkin' Donuts
YOLANDA JONESYOLANDA JONES
Psychologist at Eleanor Slater HospitalPsychologist at Eleanor Slater Hospital