Chloe Candelaria
Lakewood,CO
Summary
Sales-minded Special Service Associate with 3 years of experience and an aptitude for customer service. Known as a dependable and professional employee and coworker. Proficient in cash register operations, inventory maintenance and team coordination. Reliable and focused associate with exemplary customer service and sales ability. Offering a professional reputation, fostered over 3 years of experience, for meeting and exceeding sales goals. Skilled in motivating coworkers and getting customers excited about offerings. Worked in customer service for 4+ years and is willing and able to adapt to any environment. Reliable and upbeat Special Service Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
5
5
years of professional experience
Work History
Special Service Associate
Home Depot
05.2021 - Current
- Handles and inspects all merchandise that will be returning to the sales floor
- Locates products in an around the store within the alluded time frame from point of sale
- Works within the store's ordering programs to create, refund, customize and schedule in store and delivery orders for customers, contractors and business owners
- Restock products to ensure customer buy-in-store experience
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Streamlined special service processes for increased efficiency and improved customer experience
- Implemented customized solutions for clients, resulting in higher retention rates and repeat business.
GSE /Shift Leader
SmashBurger
01.2021 - 05.2021
- Answered customer phone calls entailing order requests while using a mobile tablet to correctly and efficiently enter into the system
- Refilled sanitation station every 2 hours to ensure employee cleanliness and good hygiene
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Collaborated with management to develop strategies for improving overall store operations.
- Handled cash effectively and in a timely manner
- Improved team efficiency by implementing new scheduling and task management strategies.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
CSR
Domino's
11.2018 - 03.2019
- Answered phone calls from customers regarding new orders and enter them into the establishments ordering program
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Experience handling cash, credit / debit cards, gift cards, checks etc.
- Assisted other employees with stocking and restocking resolutions.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Contributed to company growth by consistently meeting and exceeding sales targets.
Education
Colorado State University
Fort Collins, COHigh School Diploma -
Alameda International High School
Lakewood, CO05.2020
Skills
- Organization
- Customer Service
- Hardworking
- Focused
- Complaint Handling
- Money Handling
- Merchandising Knowledge
- Sales Proficiency
- Empathy and understanding
- Adaptability and flexibility
- Multitasking capabilities
Timeline
Special Service Associate
Home Depot
05.2021 - Current
GSE /Shift Leader
SmashBurger
01.2021 - 05.2021
CSR
Domino's
11.2018 - 03.2019
Colorado State University
High School Diploma -
Alameda International High School
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