Chloe Cavanaugh
Muskegon,MI
Summary
Adept at navigating healthcare systems and enhancing patient experiences, I excelled at Trinity Health Grand Haven by optimizing appointment scheduling and ensuring HIPAA compliance. My strong empathy and problem-solving skills, coupled with expertise in insurance verification, fostered a positive work environment and improved patient care efficiency.
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Overview
4
4
years of professional experience
Work History
Patient Access Representative
Trinity Health Grand Haven
05.2022 - 01.2025
- Operated scheduling software to coordinate patient appointments, optimizing clinic workflow and minimizing wait times.
- Verified patient demographics and updated records to maintain accurate and current information.
- Handled confidential patient information with discretion, adhering to privacy regulations and policies.
- Resolved patient inquiries regarding insurance and billing, providing clear and concise information.
- Utilized insurance verification tools to confirm patient eligibility and coverage, reducing claim rejections.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
Administrative Assistant
Lakeside Automotive Group
08.2020 - 08.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
Education
Bachelor of Science - Human Biology
Michigan State University
East Lansing, MIBachelor of Science - Psychology
Grand Valley State University
Allendale, MI05-2026
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Appointment scheduling
- Phone and email etiquette
- Medical terminology
- Healthcare systems navigation
- Strong empathy
- Problem-solving
- EMR
- Team collaboration
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 4 in the development of more efficient system for Central Scheduling
- Collaborated with my fellow preceptor in the development of creating new training policies for the department
Timeline
Patient Access Representative
Trinity Health Grand Haven
05.2022 - 01.2025
Administrative Assistant
Lakeside Automotive Group
08.2020 - 08.2021
Bachelor of Science - Human Biology
Michigan State University
Bachelor of Science - Psychology
Grand Valley State University
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