Chloe Chapman
Oklahoma City,OK
Summary
Dynamic Bartender with a proven track record at a plethora of establishments, excelling in bar operations management and fostering strong customer relationships. Leveraged outgoing personality and responsible alcohol service to enhance guest satisfaction and drive sales. Skilled in event preparation and managing high-volume settings, consistently delivering memorable customer experiences.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Beertender
Lone Tree Brewing
03.2024 - 01.2025
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Bartender
Fuzzys Tacos
03.2024 - 01.2025
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Bartender
Cherry Hills Country Club
04.2023 - 01.2025
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Prepared garnishes by evenly slicing and pitting fruits.
Bartender
Bad Daddy's Burger Bar
07.2021 - 04.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept bar presentable and well-stocked to meet customer needs.
- Obtained cash bank and stocked service bar to prepare for operation.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Directed guests to correct areas for eating, dancing, and other services.
- Decorated and set tables in accordance with party themes and age groups.
- Organized various themed parties, with coordinated decorations, menus and activities.
- Led creative games and activities to engage and entertain guests during events.
- Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
Bar Manager
Old Chicago Pizza
02.2017 - 07.2021
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Improved customer service rankings by resolving issues quickly and accurately.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Closed out cash register and prepared cashier report at close of business.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Maximized quality assurance by completing frequent line checks.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Developed unique events and special promotions to drive sales.
Education
Associate of Arts - Ceramics
Skills
- Anticipating guest needs
- Bar operations management
- Responsible alcohol service
- Cash and credit transactions
- Beverage supply orders
- Outgoing personality
- Handling difficult customers
- Clear and effective communication
- Decorating
- Party management
- Event preparation
Certification
TIPS certified
Timeline
Beertender - Lone Tree Brewing
03.2024 - 01.2025
Bartender - Fuzzys Tacos
03.2024 - 01.2025
Bartender - Cherry Hills Country Club
04.2023 - 01.2025
Bartender - Bad Daddy's Burger Bar
07.2021 - 04.2023
Bar Manager - Old Chicago Pizza
02.2017 - 07.2021
TIPS certified
Aurora Community College - Associate of Arts, Ceramics
Similar Profiles
Amy SamsonAmy Samson
Tasting Room Manager at Lone Pine Brewing CompanyTasting Room Manager at Lone Pine Brewing Company
Jeff SimpsonJeff Simpson
Assistant Manager at Lone Oak Brewing CompanyAssistant Manager at Lone Oak Brewing Company
Tyler HaugTyler Haug
Cart Attendant at Lone Tree Golf ClubCart Attendant at Lone Tree Golf Club