Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Chloe Cheung

Chesapeake,VA

Summary

Dynamic professional with a proven track record at the US Navy, excelling in client relationship building and problem-solving. Achieved 100% accuracy in processing over 1,500 transactions while training a team to enhance customer service. Technologically proficient, I foster collaboration and drive efficiency in high-pressure environments.
Professional advisor with strong background in personalized support. Proven track record in fostering team collaboration . Adept at adapting to changing needs and leveraging analytical and communication skills to drive success. Reliability, problem-solving abilities, and maintaining high professional standards.

Overview

17
17
years of professional experience
2
2
Certifications
1
1
Language

Work History

Personal Specialist

US Navy
04.2021 - 09.2025


  • Responsible for over 1,500 pay, leave, and entitlements transactions using the Navy Standard Integrated Personnel System (NSIPS), ensuring 100% accuracy and compliance with Navy pay policies.
  • Chosen by the CMDCM to stay behind at the PCD as the sole executive representative and a direct liaison to PSD Norfolk, processed prospective gains to the command and audited pay transactions for release, leading to a 100% accuracy submission rate.
  • Incorporated a new training program, scheduling more than 150 hours, resulting in an overall "outstanding" with 0 rework or discrepancies. Additionally, assisted in the proper cross-organizational lines of accounting for all travel authorizations for 365 sailors onboard.
  • Transmit and receive documents, messages, and information electronically for approval or to disseminate.
  • Review and submit travel claims in DTS, ensuring reimbursement and audit compliance.
  • Responsible for verifying and approving RED/DA and BAH for over 2,500 sailors, processing 200k in entitlement transactions, meticulously tracked correction actions.
  • Responsible services to 8,200 sailors, separation and retirement services to 3,000 sailors, and reserve pay services to 2,348 customer commands.
  • Maintained and audited official service records for 300+ personnel, ensuring timely updates to Electronic Service Records (ESR), and preventing pay discrepancies and benefits delays.
  • Review, transmit, and approve separation orders and certificates of release for sailors.
  • Managed separations, reenlistment, and PCS package from initiation to final processing, ensured timely routing via TOPS, and coordination with supporting commands.
  • Resolve problems pertaining to pay, awards, travel, and other administrative discrepancies according to law and agency regulations.
  • Provided administrative support and personnel counseling to Sailors regarding BAH, SGLI, and retirement benefits, and increased Sailors' customer satisfaction.
  • Responsible for maintaining personally identifiable information safe and secure.
  • Ensured accurate entry of administrative data into Navy systems while maintaining 100% data integrity and confidentiality.
  • Examine documents to ensure completeness, accuracy, and legality.
  • Supervised and trained a team of Sailors in personal operations, customer service, and systems usage, leading to 100% qualification and advancement of team members.
  • Prospective personnel gain/loss processing and tracking.
  • Oversaw the processing of retirements and administrative separations, ensuring 100% compliance for NFFAS semi-annual updates.
  • Counseled sailors on pay entitlements, BAH/BAS, leave balances, and dependent enrollment documents.


Transportation Manager

EAST TOUR USA
01.2009 - 10.2020
  • Coordinated logistics activities across multiple locations for seamless distribution operations.
  • Increased transportation efficiency by optimizing routing and scheduling processes.
  • Reduced transport costs for the company through strategic negotiations with vendors and carriers.
  • Organized records of vehicles, schedules and completed orders.
  • Maintained compliance with all regulations, avoiding fines and penalties for the organization.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Trained new employees on company policies and best practices, fostering a culture of excellence within the department.
  • Managed a team of drivers, providing support and guidance to improve performance and productivity.
  • Implemented safety measures, resulting in a significant decrease in accidents and injuries among drivers.
  • Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
  • Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
  • Oversaw inventory management, ensuring accurate records were maintained for timely deliveries and stock replenishment.
  • Oversaw a team of 300 drivers by reviewing performance to promote timely and efficient deliveries and operations.
  • Negotiated favorable contracts with suppliers, securing competitive rates that benefited the organization''s bottom line.
  • Collaborated with planner to schedule and implement backhaul processes to meet third-party backhaul goals.
  • Observed staff to review compliance and safety to minimize losses due to violations or damage.
  • Resolved customer issues efficiently, minimizing lost business due to transportation errors or delays.
  • Developed strong relationships with clients, ensuring their satisfaction and loyalty to the company.
  • Enhanced equipment usage by establishing proper maintenance schedules, reducing downtime and repair costs.
  • Communicated with customer service and sales teams to improve productivity and service ratings.
  • Prepared and updated employees' daily work schedules and resolved delivery problems.
  • Developed criteria and application instructions for federal and state public transportation programs.
  • Developed contingency plans to minimize disruptions in supply chain.
  • Enhanced customer satisfaction, providing timely and accurate shipment tracking information.
  • Fostered relationships with logistics partners, ensuring reliable and cost-effective transportation solutions.
  • Increased efficiency in load planning, utilizing advanced logistics software.
  • Coordinated with suppliers to ensure timely delivery of goods, maintaining inventory levels for peak efficiency.
  • Streamlined communication between departments to ensure smooth operation of transportation network.
  • Managed budgeting for transportation department, achieving significant cost reductions without compromising service quality.
  • Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
  • Developed and maintained knowledgeable and productive team of employees.

Education

Bachelor of Arts -

Northwest Normal University
China
06-2008

Skills

Client relationship building

Accomplishments

  • Supervised team of 8 Saliors.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Certification

Computer operator

Timeline

Blackbelt Certification

10-2024

Computer operator

12-2023

Personal Specialist

US Navy
04.2021 - 09.2025

Transportation Manager

EAST TOUR USA
01.2009 - 10.2020

Bachelor of Arts -

Northwest Normal University

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Chloe Cheung