Chloe Christensen
Vacaville,CA
Summary
Organized and capable administrator with almost 4 years of customer service experience, able to prioritize and oversee a multitude of tasks requiring prompt completion. Outstanding knowledge of a plethora of administrative duties, very fast-learning and willing to adapt to any situation. Experienced in many areas, such as drafting plans and maintaining optimal day-to-day functionality. Good with technology and people, highly motivated and ready to become an asset to your team!
Overview
3
3
years of professional experience
Work History
Office Administrator/Drafting Assistant
Legacy Electrical Service & Construction
04.2021 - 10.2023
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Assisted with two IRS audits and two Workers' Comp audits.
- Coordinated and scheduled appointments with customers and PGE.
- Analyzed, drew, and revised plan sets for solar, generator and other electrical related projects.
- Reviewed and itemized transactions, oversee outgoing invoices and enter employee information within Quickbooks Online.
- Assisted with bookkeeping tasks.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Edited documents to improve accuracy of language, flow, and readability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Hostess, To-Go Specialist
Texas Roadhouse
05.2020 - 04.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Packaged to-go orders, ensured orders were correct, and coordinated with customers to deliver their order in a timely manner.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Assisted disgruntled customers in a calm fashion to maintain a positive environment.
Education
High School Diploma -
Ernest Kimme Academy
Vacaville, CA12.2021
Skills
- Office Administration
- Organization
- Quickbooks Online/Workforce Expertise
- Document Handling, Scanning, Filing
- Telephone Reception
- Drafting/Plan Drawing
- Scheduling
- Customer Coordination
- Bookkeeping
- Microsoft Office and Google Suite
Timeline
Office Administrator/Drafting Assistant
Legacy Electrical Service & Construction
04.2021 - 10.2023
Hostess, To-Go Specialist
Texas Roadhouse
05.2020 - 04.2021
High School Diploma -
Ernest Kimme Academy
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