Chloe Christianson
Mooresville,IN
Summary
Proven track record in enhancing customer satisfaction and streamlining office operations, evidenced by my role at EMS Legal. Skilled in appointment scheduling and client relations, I excel in creating organized, welcoming environments. Demonstrated ability to handle sensitive information discreetly, significantly boosting workplace efficiency and client trust.
Overview
3
3
years of professional experience
Work History
Receptionist Assistant
EMS Legal
08.2021 - Current
- Resolved customer problems and complaints.
- Managed multi-line telephone system and greeted claimants during office visits.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
- Supported administrative staff with daily tasks, resulting in increased productivity and a well-organized work environment.
- Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
Front of House Staff Member
Chik-Fil-A
09.2023 - 12.2023
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Helped guests at tables when in need of assistance.
- Elevated overall guest experience by skillfully handling special requests and accommodating individual needs whenever possible.
- Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
Education
Associate Degree In Nursing - Nursing
Ivy Tech
Franklin, INNursing
Indiana State University
Terre Haute, INHonors Degree -
Mooresville High School
Mooresville, IN05.2023
Skills
- Reception Area Maintenance
- Maintaining cleanliness
- Appointment Scheduling
- Office Organization
- Document Scanning
- Filing System Management
- Master calendar preparation
- Telephone systems
- Calendar Management
- Spreadsheet tracking
- Organization skills
- Verbal and written communication
- Customer/Client relations
- Time Management
- Data Entry
Accomplishments
I received an Honors diploma in high school. At Indiana State University I was on the Deans list for the nursing program.
Timeline
Front of House Staff Member
Chik-Fil-A
09.2023 - 12.2023
Receptionist Assistant
EMS Legal
08.2021 - Current
Associate Degree In Nursing - Nursing
Ivy Tech
Nursing
Indiana State University
Honors Degree -
Mooresville High School