Chloe Collins
Citrus Heights,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Host
Crickets Country Kitchen
Sacramento, CA
08.2023 - Current
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Managed dining room layout to maximize efficiency of staff members.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Inspected dining areas for any damages or defects.
- Resolved conflicts between customers when necessary.
- Contributed to team efforts by accomplishing related tasks as needed.
- Managed incoming calls during busy shifts.
- Served as point-of-contact for resolving guest complaints or special requests.
- Took reservations over phone and in person.
- Assisted servers in seating guests by escorting them to their tables.
- Greeted guests upon arrival and provided them with menus.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Provided excellent customer service by anticipating customer needs.
- Provided customers with accurate wait times and monitored waiting list.
- Ensured compliance with health and safety regulations within the restaurant.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Built positive relationships with other front-of-house and kitchen staff.
- Greeted customers, answered questions and recommended specials to increase profits.
Cashier
Noah's Bagels
Roseville, CA
02.2023 - 07.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Ensured compliance with all safety regulations within the store environment.
- Stocked shelves with merchandise when needed.
- Resolved customer complaints professionally in accordance with company policy.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Performed other duties as assigned by management.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Greeted customers and answered any questions they had about the store's products and services.
Education
High School Diploma -
Visions in Education
Sacramento, CA06-2024
Skills
- Team Collaboration
- Telephone reception
- Professional Appearance
- Strong interpersonal skills
- Detail Oriented
- Guest Relations
Affiliations
- Enjoy working out, health and fitness
- I love fashion
- I enjoy spending time with my dog and family
- I enjoy snowboarding and hiking
Certification
- CPR certification
- Food Handlers Certificate
Timeline
Host
Crickets Country Kitchen
08.2023 - Current
Cashier
Noah's Bagels
02.2023 - 07.2023
High School Diploma -
Visions in Education
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