Chloe Crook
Lake Charles,LA
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
4
4
years of professional experience
Work History
Server
Laguna's Cantina
Lake Charles, LA
05.2024 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Server
Big Daddys Bar & Grill
Lake Charles, LA
03.2023 - 11.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
Catering Staff Member
Treasures of Marilyn
Lake Charles, LA
01.2023 - 02.2023
- Assisted catering manager with setting up the event space and ensuring all necessary items were present.
- Prepared food for events, following recipes and instructions from the catering manager.
- Set up banquet tables and chairs in accordance with event specifications.
- Greeted guests upon arrival to ensure they felt welcome and comfortable at the event.
- Served beverages, appetizers, entrees, salads, desserts. to guests during the event as needed.
- Ensured that all food was served promptly and properly presented according to standards set by the caterer.
- Maintained cleanliness of buffet area before, during, and after each meal service period.
- Cleaned dishes used during meal service periods and returned them to their proper storage locations afterwards.
- Stocked beverage stations prior to each meal service period with appropriate supplies such as cups, napkins, utensils, condiments.
Bar Tender
New Orleans Original Daiquiris
Lake Charles, LA
10.2021 - 12.2021
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Processed payments accurately and efficiently with POS system.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Cleansed glasses with sanitizing solution after each use.
Barista
Clean Juice
Lake Charles, LA
05.2021 - 10.2021
- Greeted customers and provided friendly, courteous service.
- Prepared orders for customers according to specified recipes.
- Operated cash register and handled cash transactions accurately.
- Checked the quality of juices and smoothies before serving them to customers.
- Cleaned and maintained work areas, equipment, utensils, dishes, and silverware.
- Restocked items as needed throughout shift.
- Adhered to safety standards at all times.
- Provided nutritional information about products upon request.
- Assisted in setting up promotional displays as needed.
- Ensured compliance with health regulations regarding food handling procedures.
- Performed basic maintenance duties such as cleaning surfaces and disposing of trash.
- Informed supervisors when supplies were running low or out-of-stock items needed restocking.
Restaurant Hostess
Walk-On's Bistreaux & Bar
Lake Charles, LA
01.2021 - 02.2021
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Informed kitchen staff of any special orders or dietary restrictions.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
Education
High School Diploma -
Sam Houston High School
Lake Charles, LA05-2019
Skills
- Guest Engagement
- Order Management
- Supply Restocking
- Table Setting
- Safe Food Handling
- Table resetting
- Daily specials memorization
- Food Running
- Beverage Preparation
- Table Bussing
- Hostess support
- Team member support
- Food station setup
- Price memorization
- Menu item recommendation
- Menu Memorization
- Check payment processing
- Food safety understanding
- Food spoilage prevention
- Calm Demeanor
- Menu presentation
- Service prioritization
- Professional Appearance
- Effective customer upselling
- Order Accuracy
- Specials promotion
- Cash Handling
- Bill computation
- Dining customer service
- Liquor, wine, and food service
- Suggestive Selling
- Exceptional customer service
- Positive and professional
- Server training
- Strong Work Ethic
- Allergy awareness
- Menu knowledge
- Table setting knowledge
- Table setting arrangements
- Multitasking
- Friendly, Positive Attitude
- Data Management
- Planning
- Teamwork and Collaboration
- Microsoft Word
- Google Drive
- Organization and Time Management
- Customer Relations
- Collaboration
Timeline
Server
Laguna's Cantina
05.2024 - Current
Server
Big Daddys Bar & Grill
03.2023 - 11.2023
Catering Staff Member
Treasures of Marilyn
01.2023 - 02.2023
Bar Tender
New Orleans Original Daiquiris
10.2021 - 12.2021
Barista
Clean Juice
05.2021 - 10.2021
Restaurant Hostess
Walk-On's Bistreaux & Bar
01.2021 - 02.2021
High School Diploma -
Sam Houston High School
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