Chloe Dahl
Gig Harbor,WA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Patient Services Specialist II
University of Washington Medical Center
2019.07 - 2020.09
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Inputted accurate patient insurance, billing and payment information in EPIC.
- Maintained accurate and up-to-date patient records, ensuring compliance with HIPAA regulations.
- Coordinated referrals to other healthcare professionals as needed, promoting a smooth care transition for patients.
- Answered incoming calls, scheduled appointments and filed medical records.
Lead Filler
Metagenics Inc.
2016.01 - 2019.07
- Operated equipment safely with team of operators.
- Enhanced production efficiency by implementing process improvements and troubleshooting equipment issues.
- Communicated job expectations and monitored employees.
- Trained new employees on company policies, equipment operation, and best practices, fostering a positive work environment and team cohesion.
- Inspected products and machines to maintain quality and efficiency.
- Complied with company and OSHA safety rules and regulations.
- Examined incoming materials and compared to documentation for accuracy and quality.
Floor Supervisor
McDonalds
2014.05 - 2016.08
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Ensured compliance with all health department regulations, maintaining high standards of sanitation throughout the establishment.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
Business Administration
Tacoma Community College
Tacoma, WA01.2019
HS Diploma -
Peninsula High School
Gig Harbor, WA06.2014
Skills
- Team Leadership
- Multitasking and Organization
- Phone and Email Etiquette
- Customer Service
- Money Handling
- Payment Processing
- Insurance Verification
- Appointment Scheduling
- Scheduling Diagnostic Procedures
- Administrative and Office Support
- HIPAA Compliance
- 42 WPM Typing Speed
Awards
Employee of the Month - Metagenics Inc. (June 2019)
References
- Julie Brunings, University of Washington Medical Center, Clinic Manager, jbruning@uw.edu
- Nicole Hawthorne, Banker Lopez Gassler P.A., Overflow Admin Assistant, nicoleannhawthorne@gmail.com . 253-666-3134
Timeline
Patient Services Specialist II
University of Washington Medical Center
2019.07 - 2020.09
Lead Filler
Metagenics Inc.
2016.01 - 2019.07
Floor Supervisor
McDonalds
2014.05 - 2016.08
Business Administration
Tacoma Community College
HS Diploma -
Peninsula High School
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