Chloe Dang
Dallas,Texas
Summary
Motivated professional transitioning into the technology field, currently pursuing the CompTIA A+ certification. Brings strong problem-solving, communication, and organizational skills developed through prior experience. Passionate about IT support and troubleshooting, with a commitment to delivering efficient technical solutions and excellent user support.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Legal Assistant
Law Offices of Kenneth G Wincorn
Dallas, Texas
01.2024 - Current
- Managed 50-75 personal injury cases from intake through settlement, ensuring comprehensive support throughout the process.
- Manage personal injury cases providing comprehensive support.
- Conducted client intake interviews and gathered accident and insurance information.
- Maintain regular communication with clients regarding case progress, treatment updates, and documentation needs.
- Requested, reviewed, and organized medical records, bills, and liens from providers to support case development.
- Coordinate with insurance adjusters to monitor claim status and policy limits.
- Drafted and assembled demand packages with medical summaries and supporting documentation for attorney review.
- Assist attorneys with case strategy and settlement negotiations.
- Track treatment progress and ensure files are prepared for settlement evaluation.
Merchant Consultant - Payment Processing
Universal Processing
Houston, Texas
01.2023 - 10.2023
- Consulted with small and mid-sized businesses to implement tailored credit card processing solutions, enhancing transaction handling.
- Sold POS systems, payment gateways, and mobile payment solutions, facilitating smoother transaction processes.
- Built and maintained long-term client relationships, fostering trust and loyalty.
- Consistently exceeded sales targets by 25% through prospecting, referrals, and networking.
Senior Business Development
Universal Processing
Houston, Texas
01.2022 - 01.2023
- Generated 40-50 new business opportunities for merchant processing services through targeted outbound prospecting, contributing to revenue growth.
- Achieved 20% conversion rate from lead to closed deal. Consistently exceeded monthly sales targets by 30%.
- Educated merchants on payment processing technology and fee structures, enhancing understanding and facilitating informed decision-making.
- Conducted product demonstrations and consultations for business owners, showcasing solutions that addressed specific business needs.
- Collaborated with underwriting and onboarding teams to ensure smooth merchant setup.
Education
Bachelor of Science - Data Science, Business Administration
University Of Houston
Houston, Texas05-2021
Skills
- Organization and time management
- Client relationship management
- Problem solving
- Teamwork and collaboration
- Business development
- Negotiation skills
- Sales strategy
Websites
Certification
Post Graduate, Data Science And Business Analytics, Texas McCombs School of Business
Timeline
Legal Assistant
Law Offices of Kenneth G Wincorn
01.2024 - Current
Merchant Consultant - Payment Processing
Universal Processing
01.2023 - 10.2023
Senior Business Development
Universal Processing
01.2022 - 01.2023
Bachelor of Science - Data Science, Business Administration
University Of Houston