Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chloe Dement

Panama City Beach,FL

Summary

Dynamic professional with a proven track record in property management and customer service, notably at Blue Ridge Realty, INC. Excelled in tenant relations and property maintenance, enhancing tenant satisfaction and retention. Adept at document preparation and a true team player, consistently achieving beyond set goals through effective communication and problem-solving skills. Organized Property Management Assistant looking to tackle new responsibilities. Adept at reviewing and approving prospective tenant applications and preparing all legal documents. Excellent abilities in planning and problem analysis. Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level PM position. Ready to help team achieve company goals.

Overview

3
3
years of professional experience

Work History

Property Management Assistant

Warren Beach Rentals
04.2024 - Current
  • Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
  • Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
  • Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.

Customer Service Representative

Everette Development & Construction
06.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Assistant Property Manager

Blue Ridge Realty, INC
03.2023 - 04.2024
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Kept accurate records of all resident and tenant correspondence.
  • Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
  • Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.

Kennel Worker

West Cobb Vet Clinic
03.2022 - 03.2023
  • Ensured animal safety with proper handling techniques and adherence to facility guidelines.
  • Improved kennel cleanliness by maintaining a strict schedule of sanitation and disinfection procedures.
  • Demonstrated compassion toward all animals in our care regardless of breed or background while treating them with respect and dignity.
  • Cared for physical and psychological needs of animals with regular walks and playtime.
  • Promoted a safe environment for both employees and animals by consistently following established workplace safety protocols.
  • Maintained sanitary conditions for animals by cleaning living spaces and cages according to [State] health code guidelines.
  • Organized group play sessions to provide socialization opportunities for compatible dogs in our care.
  • Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
  • Maintained open lines of communication with pet owners through regular updates on their pets'' well-being during boarding stays.
  • Increased client satisfaction by offering attentive customer service and addressing any concerns regarding their pets'' stay at the kennel.
  • Facilitated smooth check-in/check-out processes for clients while ensuring all necessary documentation was completed accurately.
  • Enhanced animal well-being by providing daily care, including feeding, cleaning, grooming, and exercising.
  • Promoted good hygiene in animals by seeing to grooming needs.

Education

High School Diploma -

Giant Campus Academy
Tempe, AZ
05-2023

Skills

  • Document Preparation
  • True team player
  • Preparing property agreements
  • Property Maintenance
  • Tenant relations
  • Policy Enforcement
  • Scheduling appointments
  • Facility Management
  • Property Inspection
  • Great planning skills
  • Adaptable
  • Maintenance Scheduling
  • Maintenance Coordination

Timeline

Property Management Assistant

Warren Beach Rentals
04.2024 - Current

Customer Service Representative

Everette Development & Construction
06.2023 - Current

Assistant Property Manager

Blue Ridge Realty, INC
03.2023 - 04.2024

Kennel Worker

West Cobb Vet Clinic
03.2022 - 03.2023

High School Diploma -

Giant Campus Academy
Chloe Dement